Security Officer

About the role

The position of Security Officer serves as a vital safeguard for our guests and team members, maintaining a highly secure, welcoming, and safe environment at all times. Rather than simply enforcing regulations, this role centers on proactive vigilance through property patrols, investigative follow-ups, and the prompt reporting of property deficiencies to protect the hotel's reputation and assets.

As an essential member of our Emergency Response Team, the officer acts as a composed first responder during fire, safety, or medical crises, providing immediate First Aid and CPR while seamlessly coordinating with local authorities to ensure a discreet and safe resolution.

Duties & Responsibilities

• Ensure that the Hotel and its colleagues and guests are protected at all times.
• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures.
• Ensure all non-hotel personnel arriving at the colleague entrance are properly escorted while on the property according to the hotel policy.
• Inspect colleague packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy.
• Provide escorts for colleagues in accordance with departmental standards.
• Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
• Handle deliveries received during non-business hours following hotel procedures.
• Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
• Coordinate emergency situations as specified in the departmental manual.
• Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual.
• Monitor surveillance cameras as assigned.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Challenge suspicious persons on hotel property in accordance with departmental procedures.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports. Respond to the scene of a guest/ colleague accident promptly; administer first aid / CPR and communicate specified information to EMS/ medical personnel as required.
• Report to scenes of guest or employee fighting and follow designated procedures.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Document, organize, and store all lost and found items given to security.
• Report to scenes of guests or colleagues fighting and follow designated procedures.
• Report to scenes of vehicle accidents/ thefts and document specified information.
• Assist in moving/removing guest room possessions, inventory, and security of such.
• Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with the on-coming Security Officer.
• Be aware of ADA standards.
• Ensure security and confidentiality of all guest and hotel information.

Required Skills & Experience

• High school diploma or equivalent required; additional security or law enforcement training preferred.
• Minimum 1-2 years of security or military/law enforcement experience, preferably in a luxury hotel or high-end retail/hospitality environment.
• First Aid, CPR, and AED certification strongly preferred.
• Strong communication and de-escalation skills with the ability to remain calm and professional under pressure.
• Understanding of emergency procedures, surveillance equipment, and safety compliance regulations.
• Discreet, observant, and well-groomed with a strong sense of integrity and confidentiality.
• Proficiency in writing clear incident reports and using communication/radio systems.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.