Security Officer (Part-Time) - Arizona Biltmore

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Essential Functions

• Patrol the resort grounds to ensure the quality and safety of hotel guests and associates.
• Investigate and report all guest and associate complaints, losses, crimes and accidents & incidents in a timely and accurate manner.
• When assigned to dispatch, log in and out keys and radios to associates, maintain an accurate log of department activity, and monitor foot traffic including visitor and package pass procedures.
• Conduct routine lock ups and unlocks of the hotel facilities.
• Assist in the dispatch role as assigned.
• Conduct daily and monthly written safety inspections.
• Monitor traffic control as needed.
• Respond to emergencies in an informed and professional manner.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

What are we looking for?

• Prior customer service experience, required
• Hotel experience, preferred
• Prior experience in security, preferred
• CPR / First Aid Certified
• Excellent customer service and communication skills
• Team player
• Ability to complete incident reports
• Proficient in Microsoft Office (Word, Excel, and Outlook).

Compensation

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.