Security Officer (Part Time)

About the role

The Security Officer will be responsible for securing the premises and personnel by patrolling and inspecting inside and outside of the exhibit, protecting against fire, theft, vandalism, employee/ guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with company policies and procedures. This role will promote good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Reports directly to the Director, Operations.

Job Responsibilities

• Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
• Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
• Monitor and control guests entering and exiting the venue.
• Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
• Respond to reports of guest or employee injury or illness and provides First Aid, CPR, and use AED as needed.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
• Direct evacuations during emergencies and assist guests as needed.
• Escort security vendors and/or employees with money pick up and drop offs.
• Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
• Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. In addition, the Security Officer must be able to deal with many guests and/or employees each day in a positive and friendly manner.
• Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.

Required Qualifications

• Minimum 1 year of experience in Security.
• Proficiency in English, verbal, and writing.
• Strong verbal, written, and interpersonal communication.
• Customer service driven with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
• Solution-oriented and not stopped by "paper walls".
• Have full and open availability and can work any shift including weekends and holidays.
• Demonstrated work experience in the entertainment/ hospitality/ military/ law enforcement environment.
• High School or GED graduate.

Desired Qualifications

Prior work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.

• Bilingual, especially but not limited to English and Spanish.
• Willingness to work outside the comfort zone to assist guests or fellow team members.
• Ability to adapt Meow Wolf knowledge to any situation.
• Fluid to change, adaptable.
• Adult + Child + Infant CPR, AED, and First Aid certification.
• TAM/TIPS Certification.

Essential Skills & Abilities

• Observant and situationally aware.
• High attention to detail.
• Possess customer service/ guest aptitude with excellent communication and active listening skills.
• Ability to greet and interact with guests in a friendly and helpful manner.
• Must possess social perceptiveness to assess and understand other's reactions and behaviors.
• Ability to work flexible hours.
• Strong sense of responsibility, a professional presentation, and attitude.
• Ability to patrol property for 8-9 hours at a time.
• Ability to define problems and draw valid conclusions.

Desired Characteristics and Qualities for all Team Members

• Embrace and exemplify Meow Wolf Culture.
• Be enthusiastic about work and creating a transcendental guest experience.
• Listen and communicate with compassion and positivity.
• Demonstrate flexibility and a receptiveness to change.
• Willing to work outside the comfort zone to assist guests or fellow team members.
• Maintain professional courtesy and behavior at all times.
• Be a "People Person" - friendly, understanding, compassionate, positive.

Work Environment

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Will require work outside often in extreme weather conditions.

Physical Demands

• Moving in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Positioning or moving objects up to 20 pounds.

The employee will comply with company and OSHA standard workplace safety protocols.

Work Schedule

• Schedules are based on business needs.
• It requires a flexible part time schedule (~20 hours a week) to accommodate times the exhibit is closed to the public.
• Evening and weekend work are required as job duties demand.

• Supervisory Responsibility: This position does not require supervisory responsibility.
• Travel: No travel is required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Impact

• Meow Wolf is committed to our DIY roots and grassroots community support principles.
• To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation.
• As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Benefits

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions