Security Support Manager - New York City

Department Overview

The North America Mission Critical Networks Services Organization is responsible for all aspects of sustainment of Government First Responder mission-critical communications, infrastructures and associated devices, including land mobile radio, E911, computer aided dispatch, and command center voice, video, and data technologies.

Sustainment of these technologies includes network and security monitoring, product maintenance and repair, in-field outage response, preventative maintenance, and technology upgrade subscriptions. The services are delivered through an ecosystem of roles, including Security Support Managers, Customer Support Managers (CSM), System Managers, Field Service Delivery Specialists, and Field Service Technicians.

About the role

The Security Support Manager (SSM) is responsible for coordinating the delivery of MSI's cybersecurity services as contracted with specific customers in New York City. MSI's obligations span system security, security patches, authentication, and access control, critical threats, and change management. Consequently, the SSM oversees the security operation of the network in collaboration with Motorola Solutions' Security Operation Center (SOC) and the Threat Intelligence Team to provide the highest level of system protection and threat management.

This role is the primary Motorola Solutions interface to the customer Network Security Team.

Scope of Responsibilities

• Create, track, and update release plans for security updates.
• Develop Methods of Procedure (MOP), plan/schedule, and oversee the execution of Motorola Solutions patches on the Motorola Solutions equipment covered under contract.
• Develop MOPs, plan/schedule, and oversee the execution for third-party software patches as related to the third-party systems covered under the contract. This includes Microsoft, LINUX, Aviat, and Nokia.
• Track the impact of security updates and patches on existing hardware.
• Manage configuration of firewalls and logging servers.
• Identify network vulnerabilities and abnormal activity.
• Perform advanced behavioral analytics for internal data theft and extrication.
• Ensure the Customer Hub portal is updated and current concerning security-related items.
• Act as the primary interface to NY City Agencies Network Security Team.
• Coordinate with the Field Service Operations Manager when resources are needed for work related to security.
• Monthly generation of a Security Report and meeting with customer Network Security representatives.
• Maintain and implement the MSI/Customer Security Escalation Process.
• Collaborate with the System Manager on the status and management of day-to-day activities.

Additional Qualifications

• The candidate will be required to obtain Network + and Security + Certifications within the first year of employment with Motorola Solutions.
• 3+ years of experience in a services business, displaying an understanding of the principles of service operations and customer support.
• 3+ years of program management experience, including customer-facing experience.
• Highly conversant in cyber security principles, including security patching, security monitoring activities, and threat intelligence concepts.
• Drive and/or conduct Secure Design Reviews and Threat Assessments
• Support the development of Risk Assessment and Mitigation Strategies
• Vulnerability reporting and response communications
• Support cybersecurity Incident Response and Crisis Management Processes/Activities
• Maintain awareness of Cybersecurity industry and technology trends and drive these into the organization
• Ability to develop relationships and collaborate with customer Network Security teams and MSI internal cybersecurity organizations
• Experience directly working with end-user customers
• Excellent communication skills and the ability to present complex topics to non-technical audiences
• The ability to present confidently and persuasively to internal and external customers

Location/Travel

• Local travel is required for all planned network activities, including potential unplanned events and remediation efforts.
• The Security Support Manager MUST live within a commutable distance of the 5 boroughs of New York City.
• Travel percentage is less than 10%.

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Target Base Salary Range

$90,000 - $115,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Cyber Security, Security Support, Public Safety, Engineering, Networking equipment or Military experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customers.

Travel Requirements

• Under 25%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!