Self-Pay Fin Assist Coord IV
- Location
- Rochester, NY
- Listed
- 3 days ago
About the role
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 905 Elmgrove Rd, Rochester, New York, United States of America, 14624
Opening
- Worker Subtype: Regular
- Time Type: Full time
- Scheduled Weekly Hours: 40
- Department: 910401 Patient Self-Pay Services
- Work Shift: UR - Day (United States of America)
- Range: UR URCC 204 H
Compensation Range
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities
Counsels patients and their representatives and arranges for payments for services provided. May provide assistance with financial aid applications to various social service agencies.
Essential Functions
- Reviews all applications for financial assistance. Reviews and responds to applications within the prescribed timeframes verbally and/or in writing. Investigates financial information relating to the application for financial assistance.
- Responds to inquiries in a timely fashion. Coordinates status reports to the management team. Acts as the liaison with internal departments, as well as external collection agencies.
- Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur. Processes adjustments based on reports delivered from leadership. Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis. Ensures the master file database is updated and accurate. Tracks productivity as defined by management.
- Coordinates all financial assistance application efforts with staff in partner departments. Performs account registration edits and account adjustments for the financial assistance program.
- Acts as a backup when needed. Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner. Meets with patients directly regarding billing issues and financial assistance questions. Receives incoming calls regarding outstanding balances as a result of statements sent. Performs reviews and researches procedures on billing issues on patient accounts.
- Other duties as assigned.
Minimum Education & Experience
- Associate's degree and 2 years of relevant experience required
- Or equivalent combination of education and experience
Additional information
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Equal opportunity and legal notices
In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
From Rochester's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Self-Pay Fin Assist Coord IV job at Rochester located?
This Self-Pay Fin Assist Coord IV position at Rochester is located in Rochester, NY. Always check Rochester's application page for specific state eligibility or relocation policies.
How do I apply for the Self-Pay Fin Assist Coord IV position at Rochester?
This listing links directly to Rochester's Workday application page. You can apply directly on Rochester's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.