Seller Onboarding Specialist

Position Summary

We're seeking a full-time Seller Onboarding Specialist for our Los Angeles-based corporate office.

Job Responsibilities

• Onboarding Management: Manage the onboarding process for new sellers on SHEIN Marketplace. Coordinate with cross-functional teams, including product, operations, and legal, to ensure that sellers meet all requirements and standards for selling on SHEIN.
• Seller Support: Provide guidance and support to sellers during the onboarding process. Answer seller questions, resolve issues, and ensure that sellers understand and adhere to SHEIN's policies and procedures.
• Performance Management: Monitor and evaluate seller performance to ensure that they are meeting SHEIN's performance standards. Provide guidance and support to sellers to improve their performance and meet SHEIN's standards.
• Data Analysis: Analyze data on seller performance, market trends, and customer feedback to identify areas for improvement and make data-driven decisions. Develop and implement strategies to improve seller performance and drive growth for SHEIN's Marketplace.
• Process Improvement: Identify areas for process improvement and implement changes to streamline the onboarding process and improve the seller experience.

Job Requirements

• Bachelor's degree in business, operations, or a related field, or equivalent experience.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• 3-6+ years of experience in project management, operations management, or customer support, preferably in e-commerce is preferred.

Nice to Have

• Bilingual in Mandarin is highly preferred.
• Experience working with international teams is a plus.

Benefits and Perks

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holiday and sick days
• Employee discounts
• Free weekly catered lunch
• Dog-friendly office (available at select locations)
• Free gym access (available at select locations)
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

• #LI-CJ1
• Pay Range $30—$33 USD