Senior Account Manager

About the role

Healthcare is complex. We're here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

The Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth. This role requires strategic planning, data-driven decision-making, and cross-functional collaboration to deliver effective client solutions and exceed business objectives. The ideal candidate is a seasoned account management professional with strong leadership capabilities and a proven track record in the health system, marketing and patient acquisition space.

Where You'll Be

This is a remote position.

What You'll Do

• Be directly responsible for driving client satisfaction, revenue growth and retention.
• Build strong multi-level customer relationships
• Use creative problem solving and develop strategies needed to help clients make informed decisions through a consultative sales approach.
• Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships.
• Work closely with sales, product and marketing teams, to identify key strategies to maximize client accounts.
• Increase customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of programs among key client stakeholders.
• Provide strategic guidance in the areas of patient acquisition and retention, market development, quality transparency including benchmarking & measurement, competitive differentiation. Assist with conducting competitive market analysis to help formulate go to market plans.
• Monitor campaign performance to identify performance risks and optimization opportunities, resolve live campaign issues, implement improvements, and ensure results are maximized.
• Assist internal stakeholders with reviewing and analyzing product / solution performance and client feedback to help guide the development, enhancement, and implementation of new products / solutions and develop new revenue growth opportunities.
• Serve as a key point of escalation for client issues, ensuring timely and effective resolution.
• Drive negotiations and value-driven presentations to grow and renew existing contracts. Partner with leadership and internal partners to achieve renewal goals.
• Facilitate new account launches, existing account maintenance, and all product enhancements.

What We're Looking For

Required

• Bachelor's degree in Business, Marketing, or related field.
• 5-8 years of experience in account management within the health & wellness industry.
• Ability to effectively navigate and drive results in a highly complex, matrix environment
• Strong organizational & presentation skills.
• Demonstrated ability to message, position, and present information for maximum customer impact and influence.
• Strong negotiation, influencing, collaboration.
• Knowledge of marketing and patient acquisition strategies in health systems.
• Knowledge of the healthcare landscape
• Experience with managing health system accounts
• Project management-oriented organizational skills.
• Act as a collaborative worker and foster a positive work environment.
• Creative analytical and problem-solving skills.
• Ability to adapt to a fast paced environment.
• Committed to continuous learning, with a strong interest in applying AI tools to streamline processes and improve productivity."
• Willingness to travel (25%).

Preferred

• Experience working in digital health, health systems, patient acquisition or healthcare technology sectors.
• Familiarity with CRM software and account management platforms.

Additional information

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $100,000 - $110,000

*Note actual salary is based on geographic location, qualifications and experience

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 01/31/2027.