Senior Account Manager

Responsibilities

• Partner with Sales, Planning and Operations teams on all aspects of campaign planning, launch execution, optimization and post-campaign recaps for strategic clients
• Collaborate with designated sales team to provide a high level of customer service by means of daily interaction with existing agency contacts and client partners
• Establish customer KPIs and work with internal partners to measure progress and proactively address issues as they arise; advocate for client in internal stakeholder conversations
• Develop and deliver business reviews that highlight key wins and opportunities; prepare weekly and monthly delivery reporting; identify new strategic opportunities for existing customers and make recommendations for implementation
• Serve as initial POC for billing discrepancies
• Own client communication as necessary with any custom implementations - website pixel implementation, first party data onboarding, custom reporting needs, etc
• Mentor account management colleagues on role-specific best practices; work with CS Management team to create and present training materials

Requirements

• 4+ years of relevant advertising experience; previous experience in account management/client services required
• Demonstrated success at working with cross-functional teams and building strong relationships internally and externally; ability to balance competing priorities across multiple projects
• Proven track record of client-centric communication, stakeholder management and ability to drive incremental revenue
• Strong attention to detail, excellent follow-up and ability to generate creative solutions to meet client needs without close supervision
• Experience managing major national accounts with positive client feedback and retention
• Experience with ad technology platforms and CRM systems - FreeWheel, Salesforce, Placements.io preferred
• Experience with 3rd Party Tracking platforms - DCM, DoubleVerify, Innovid
• Proficient in PowerPoint, Word, Excel
• Phoenix OR New York-based position

Benefits

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA's 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.

• Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.