Senior Administrator, Enterprise Platforms Application Operations (Tableau)

About the role

• Enterprise Applications
• US Exempt Regular
• Full time
• Stateside Exempt 3.4

This position is classified as "hybrid" and the work location is Adelphi, Maryland. An on-site presence is expected for meetings, summits, or events, and as needed. In accordance with UMGC Travel policy, you will be responsible for any expenses incurred from traveling, including temporary lodging, to Adelphi or locations within the DMV region.

The Senior Administrator, Enterprise Platforms Application Operations is responsible for providing advanced administration, configuration, operational leadership, and Tier 3 support for enterprise applications supporting UMGC's academic, administrative, financial, workforce, engagement, productivity, and operational business functions.

This role serves as a senior technical resource responsible for application availability, operational reliability, performance optimization, environment management, release coordination, incident resolution, and lifecycle management across assigned enterprise platforms.

The Senior Administrator partners closely with Application Engineering, Infrastructure, Database Administration, Cloud Operations, Information Security, vendors, and business stakeholders to ensure enterprise applications remain secure, stable, performant, and aligned with institutional requirements.

Duties and Responsibilities

Enterprise Application Administration & Operational Leadership.

• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight, establish administration standards, and support the reliability, availability, and performance of business-critical platforms.

Support, Incident Resolution & Problem Management.

• Serve as the primary escalation point for complex application issues, service disruptions, and operational incidents.
• Lead troubleshooting, root cause analysis, corrective actions, and problem management activities while coordinating resolution efforts across technical teams and vendors.

Deployment, Configuration & Release Management.

• Lead application configuration and work with Application Engineering and Release Engineering on upgrades, patches, release activities, and production environment management.
• Work with Application Engineering and Cloud & Release Engineering on deployment planning.
• Support implementation of new capabilities, workflow enhancements, integrations, and operational changes while minimizing business risk and service disruption.

Platform Monitoring, Performance & Operational Reliability.

• Monitor application health, availability, capacity, performance, and operational metrics. Identify trends, optimize platform performance, improve observability capabilities, and proactively address issues that impact service quality and business operations.

Collaboration, Vendor Management & Service Delivery.

• Work closely with engineers, architects, infrastructure teams, database administrators, cybersecurity teams, vendors, and business stakeholders to support implementations, upgrades, issue resolution, service improvements, and operational governance activities.

Documentation, Lifecycle Management & Continuous Improvement.

• Maintain operational documentation, runbooks, support procedures, knowledge articles, and technical standards.
• Contribute to application lifecycle planning, disaster recovery preparation, service continuity planning, capacity management, and continuous improvement initiatives that strengthen operational maturity and service delivery.
• Other duties as assigned.

Competencies

• Enterprise application administration leadership
• Technical troubleshooting and advanced problem solving
• Operational excellence and service reliability
• Incident, problem, and change management
• Systems thinking and analytical reasoning
• Collaboration and stakeholder engagement
• Technical documentation and knowledge management
• Attention to detail and operational accuracy
• Security, compliance, and governance awareness
• Accountability and ownership
• Adaptability and continuous improvement
• Customer service and service delivery focus.

Skills

• Enterprise application administration and configuration
• Advanced troubleshooting and issue resolution
• Application performance monitoring and optimization
• Incident, problem, change, and release management
• User access administration and role-based security
• Enterprise application deployment and upgrade support
• Operational monitoring, logging, and observability tools
• Root cause analysis and corrective action planning
• Vendor support coordination and escalation management
• Environment management and release readiness activities
• Disaster recovery and continuity support
• ITSM platforms and operational governance practices
• Cross-functional technical collaboration.

Education & Experience Requirements

Education

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related discipline or equivalent combination of education and experience.

Experience

• 5+ years of experience in application administration, enterprise platform support, systems administration, IT operations, or related disciplines.
• Experience supporting enterprise business applications within production environments.
• Experience providing advanced Tier 3 support, incident resolution, and application troubleshooting.
• Experience supporting application upgrades, deployments, lifecycle management, and operational change activities.
• Experience utilizing ITSM processes, service management tools, monitoring platforms, and operational governance practices.
• Experience collaborating with technical teams, vendors, and business stakeholders to support enterprise services.

Certifications

• Not required.

Preferred Experience Requirements

Education

• Master's Degree in Computer Science, Information Systems, Information Technology, Business Administration, or a related discipline.

Experience

• Progressive experience supporting enterprise applications, SaaS platforms, business systems, or operational technology environments.
• Experience serving as a Senior Application Administrator, Lead Application Administrator, Enterprise Systems Administrator, Platform Administrator, or similar senior operational role.
• Experience supporting application operations within higher education, healthcare, government, or complex enterprise environments.
• Experience leading operational readiness activities, lifecycle planning, disaster recovery support, and service improvement initiatives.
• Experience supporting multiple business-critical application platforms and vendor-supported solutions.
• Experience mentoring junior administrators and contributing to operational standards and best practices.

Certifications

• ITIL Foundation Certification
• ServiceNow Certifications
• Microsoft, AWS, or Azure Certifications
• Vendor Platform Certifications
• Operations or Systems Administration Certifications.

All submissions should include a cover letter and resume.

Workplace Accommodations

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.

Benefits Package Highlights

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: $95,000.00 - $115,000.00