Senior Advisor, Account Management (Infusion Enablement)

About the role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Position Summary

The Senior Advisor, Account Management serves as the strategic lead for Specialty Provider Solutions (SPS) Infusion Enablement initiatives. This role partners with specialty physician practices and internal business units to identify, develop, and implement infusion and buy-and-bill growth opportunities.

Acting as a trusted advisor, the Senior Advisor evaluates practice readiness, develops business cases and economic models, manages customer accounts, coordinates enterprise resources, and drives adoption of Cencora's specialty distribution, GPO, and professional service solutions. The position combines executive account management, healthcare consulting, business development, and cross-functional leadership to accelerate customer growth and maximize account value.

Primary Responsibilities

Strategic Account Leadership

• Develop and execute account growth strategies that improve customer retention, profitability, and long-term partnership value.
• Establish executive-level relationships with physicians, practice administrators, infusion leaders, and other practice decision makers.
• Identify opportunities to expand utilization of specialty distribution, GPO, analytics, and professional service offerings.
• Serve as a strategic advisor on practice growth, infusion expansion, and specialty care transformation initiatives.

Infusion Enablement & Practice Consulting

• Assess provider practices for infusion readiness, including patient demand, therapeutic mix, reimbursement opportunity, staffing models, and operational capabilities.
• Develop infusion economics models and business cases supporting buy-and-bill adoption decisions.
• Guide customers through planning, launch, implementation, and optimization of infusion programs.
• Recommend solutions addressing reimbursement, prior authorization, workflow, technology, staffing, and revenue cycle challenges.

Enterprise Leadership & Solution Coordination

• Lead complex customer initiatives requiring coordination across Specialty Provider Solutions, specialty distribution, GPO, financing, sales, operations, legal, compliance, and finance teams.
• Resolve customer escalations and operational barriers through cross-functional collaboration.
• Influence senior leaders and stakeholders by aligning resources with customer priorities and strategic objectives.
• Present customer opportunities, strategic recommendations, and pilot outcomes to executive leadership.

Partner Ecosystem Management

• Coordinate solution delivery with strategic partners.
• Facilitate customer access to technology, reimbursement support, payer contracting, and revenue cycle management solutions.
• Monitor partner performance and identify opportunities to improve customer outcomes and operational effectiveness.

Market Development & Innovation

• Identify and recruit providers for infusion enablement programs and market validation initiatives.
• Establish and monitor measures of success related to customer adoption, economics, operational performance, and growth.
• Analyze customer results and develop recommendations for additional commercialization and scale.
• Monitor competitive, market, reimbursement, and regulatory trends affecting specialty provider customers.

Qualifications

Required

• Bachelor's degree in Business, Healthcare Administration, Marketing, Finance, or related discipline, or equivalent experience.
• 10+ years of experience in account management, specialty pharmacy, healthcare consulting, provider services, sales leadership, or related healthcare sectors.
• Demonstrated success leading enterprise-wide initiatives and managing complex customer relationships.
• Strong financial, analytical, and business case development skills.

Preferred

• MBA, MHA, PharmD, or related advanced degree.
• Experience with specialty distribution, buy-and-bill economics, infusion operations, reimbursement, and revenue cycle management.
• Experience supporting neurology, rheumatology, gastroenterology, oncology, immunology, or other specialty provider markets.

Critical Success Factors

Strategic Account Management * Business Development * Healthcare Consulting * Infusion Operations * Buy-and-Bill Economics * Reimbursement Strategy * Financial Analysis * Executive Influence * Cross-Functional Leadership * Provider Practice Transformation * Partner Management * Customer Retention & Growth

Position Impact

This role is responsible for accelerating specialty provider growth by enabling infusion program adoption, expanding account value, increasing customer retention, and delivering integrated solutions that help providers improve patient access, operational performance, and financial outcomes while supporting Cencora's Specialty Provider Solutions growth strategy.

• Bachelor's degree in business administration, sales, marketing, or a related field, or equivalent experience required.
• Master's degree in business administration, sales, marketing, or a related field, or equivalent experience preferred.
• 10+ years of experience in account management, sales enablement, customer strategy, or a related field required.
• Certification in customer success, account management, client relationship management or equivalent preferred.
• What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
• Full time