Senior Advisor, Strategic Operations

About the role

The Department of Finance is responsible for administering complex tax and revenue programs that require ongoing operational readiness in response to legislative and policy changes. Major initiatives require significant operations-centric manager on business processes, technology systems, staffing resources and service delivery across multiple operational divisions.

Successfully implementing these initiatives require dedicated executive leadership to translate approved policy into operational requirements, implementation plans and measurable resources. To provide dedicated leadership for these efforts, DOF is seeking to create new Strategic Initiatives Offices led by the Senior Advisor.

The Office will be responsible for the operational planning, implementation and oversight of designated major projects and initiatives that require sustained coordination across multiple DOF business areas.

This will include establishing implementation frameworks and governance, defining operational and resource requirements, coordinating technology needs and cross-function dependencies, developing implementation schedules, managing risks, monitoring progress and outcomes, and ensuring accountability for successful execution.

Reporting to the Commissioner, the Senior Advisor will be responsible for translating approve policy directions into operational requirements and coordinating implementation activities across affected DOF division and ensuring that major initiatives progress from approved policy direction through successful operation execution. Duties and responsibilities will include, but not be limited to the following:

• Lead the operational implementation and daily oversight of major initiatives under the direction of the Commissioner and in close coordination with the Chief of Staff.
• Translate approved policy direction and legislative requirements into operational plans, business requirements, implementation schedules, milestones, and measure deliverables.
• Establish project governance structures, performance measures, risk-management protocols, and accountability mechanism for assigned initiatives.
• Identify and coordinate operational staffing, budgetary, procurement, technology and systems requirements necessary for successful implementation.
• Direct business-process reviews identify opportunities to streamline, modernize or redesign existing operations.
• Coordinate implementation activities among affected DOF business units and resolve operational dependencies that could impede execution.
• Monitor implementation progress, identify emerging risks or delays, and develop corrective-actions plans for consideration by executive leadership.
• Assess the operational effectiveness and outcomes of implemented reforms and recommend adjustments when necessary.
• Establish mechanism for measuring the operational effectiveness and outcomes of implemented reforms and recommend adjustments when necessary.
• Oversee implementation planning for initiatives requiring significant changes to DOF systems, workflows, organizations, structures, or service delivery models.
• Work collaboratively with divisional leadership and staff to advance agencywide initiatives and priorities.
• Provide the Commissioner and executive leadership with regular implementation assessments regarding progress, risks, resources, dependencies and outcomes. Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. EXECUTIVE PROGRAM SPECIALIST - 06885

Qualifications & Requirements

At the agency's discretion.