Senior Advisor to the Chief Information Officer (CIO)

About the role

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the city.

The New York City Department of Environmental Protection's (DEP) Bureau of Business Information Technology (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong relationships, and a unified vision with our partners at DEP in order to provide quality technological solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.

The Bureau of Information Technology is seeking an experienced and energetic candidate to serve as the Senior Advisor to the Chief Information Officer (CIO). Reporting directly to the CIO, the Senior Advisor supports the agency's Business Information Technology (BIT) operations by ensuring the effective management and coordination of centralized IT functions.

As a trusted advisor and strategic partner, the Senior Advisor acts as the CIO's principal point of coordination for operational, financial, project, and administrative matters. The selected candidate will work across all BIT units to monitor performance, coordinate cross-functional initiatives, track key BIT and agency IT priorities, and support timely execution of strategic and operational objectives.

This role requires deep knowledge of IT operations, project and portfolio management, capital planning, financial management, New York City budgeting and procurement processes, executive communications, and organizational governance.

The Senior Advisor's responsibilities will include, but not be limited to:

• Serve as the CIO's trusted advisor and primary operational partner, supporting the execution of the CIO's priorities and IT strategic initiatives.
• Act on behalf of the CIO to coordinate and monitor day-to-day IT operations, ensuring alignment across all BIT units.
• Partner with executive leadership and IT management to ensure operational issues, risks, and priorities are identified, communicated, and resolved in a timely manner.
• Develop and implement management processes that improve operational effectiveness, accountability, and transparency across the IT organization.
• Manage and coordinate special projects and executive-level initiatives assigned by the CIO.
• Support overall Project Governance processes for all IT-related projects, including Application of project and portfolio management best practices to monitor capital and expense projects

(project schedules, milestones, resource plans, budgets, risks, issues, dependencies, cost variance, schedule variance, and forecasted completion).

• Develop executive dashboards, scorecards, and performance metrics that provide visibility into key IT operational and project performance indicators.
• Analyze operational and project data to identify trends, risks, improvement opportunities, and recommend corrective actions.
• Work with IT staff to ensure comprehensive completion and maintenance of documentation for existing IT architecture.
• Assist in developing Key Performance Indicators (KPIs), Service Level Agreement (SLA) metrics, operational metrics, and executive reporting for the CIO and senior leadership.
• Coordinate with IT Operations, Infrastructure, Cybersecurity, Enterprise Applications, Service Management, PMO, Data, and other BIT teams to ensure alignment of operational priorities.
• Develop executive level presentations, briefing materials, reports, and talking points, for the CIO.
• Support the CIO in strategic planning, organizational planning, and execution of enterprise technology initiatives.
• Assist in developing and monitoring the agency's IT strategic roadmap, technology priorities, and operational initiatives.
• Maintain a comprehensive understanding of the agency's IT budget, including expense and capital budgets, spending plans, forecasts, actual expenditures, commitments, encumbrances, cost variances, and Estimate-at-Completion (EAC) projections.
• Support the CIO during budget planning, financial reviews, executive budget discussions, and fiscal reporting.
• Coordinate with procurement, finance, budget, legal, and program management staff to facilitate procurements, contract execution, vendor management, and capital project delivery.
• Track organizational risks, operational issues, audit findings, and corrective action plans, ensuring timely resolution and executive visibility.
• Represent the CIO in meetings and discussions with internal stakeholders, executive leadership, and external partners, as appropriate.
• Perform other special projects and duties as assigned in support of the CIO and the agency's technology mission.

Qualifications & Requirements

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.