Senior AI & Automation Engineer

What Is Box?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.

Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Why Box Needs You

The Senior Engineer, AI and Automation owns and advances Corporate IT's enterprise AI, custom-application, and automation ecosystem. This hands-on role turns ambiguous business needs into secure, scalable, and maintainable production solutions across code, APIs, low-code platforms, identity systems, and SaaS applications.

Working closely with IT, Security, People, Legal, and business teams, you will improve the employee experience, strengthen security and compliance, reduce operational toil, and responsibly scale AI and automation across the company.

What You'll Do

• You will architect, build, operate, and continuously improve AI-enabled solutions, custom applications, integrations, and automations that serve the enterprise.
• You will administer approved enterprise AI platforms and define practical use cases, governance, adoption patterns, and enablement for safe and effective use.
• You will evaluate emerging AI capabilities for business value, security, privacy, data handling, reliability, and compliance.
• You will maintain and modernize the existing PHP/Laravel application portfolio and build new internal applications and services using best-fit technologies.
• You will develop modular, observable, secure, and testable automations using tools such as Okta Workflows, Workato, Python, PHP, Go, and APIs.
• You will automate Corporate IT processes - including user lifecycle and access workflows, compliance evidence, security controls, and service delivery - partnering with Identity, Security, and IT Support to ensure least privilege, auditability, and sound change management.
• You will establish engineering standards for source control, code review, testing, releases, documentation, monitoring, alerting, secrets management, and incident response.
• You will participate in our on-call rotation, available at all times while on-call to help respond to and triage any issues that arise.

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• You hold a degree in a relevant technical field or have equivalent practical experience, plus 6+ years in software, automation, or IT platform engineering.
• You have proven ability to independently design, deliver, and operate secure, maintainable solutions in an enterprise production environment.
• You bring hands-on experience building web applications, APIs, integrations, and automations, with proficiency in at least one modern programming language.
• You have working knowledge of REST APIs, webhooks, OAuth/OIDC, SaaS integration, identity lifecycle management, access controls, and secure application practices.
• You demonstrate strong technical judgment, communication, documentation, and stakeholder-management skills in a geographically distributed environment.
• You have experience administering or supporting enterprise AI platforms such as Gemini Enterprise, Claude, OpenAI, or Microsoft Copilot, including AI governance, safe-use guidance, and evaluation. (Preferred)

Additional information

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!