Senior Applied Scientist

The Team

Upstart's Servicing team supports borrowers after loan origination and works to improve outcomes for investors and borrowers. The team is building data-informed approaches across areas such as collections, loan assistance, payment experiences, and borrower communications, with a meaningful opportunity to apply machine learning to problems that have often been addressed manually.

As a Senior Applied Scientist on the Servicing team, you will build predictive and causal models and translate their outputs into decisions that improve how loans are serviced. You'll partner with Product, Engineering, and Servicing and Collections Operations to evaluate interventions and shape data-informed approaches to payment plans, loan modifications, communications, and autopay.

How you'll make an impact

• Develop and evaluate machine-learning models that predict borrower repayment behavior and other servicing outcomes.
• Apply causal inference and experimentation to measure the impact of servicing interventions, including loan modifications and payment assistance.
• Translate model predictions and treatment-effect estimates into practical decision algorithms and actions.
• Partner with Product and Engineering on payment experiences, autopay, and borrower communications, and with Servicing and Collections Operations on collections strategy and agent-performance insights.
• Identify and develop machine-learning opportunities in servicing areas that have historically relied on manual optimization.
• Explain analytical choices, tradeoffs, and findings to technical and non-technical partners to inform high-stakes operational and product decisions.

Minimum Qualifications

• Graduate degree in mathematics, applied mathematics, statistics, physics, econometrics, operations research, computer science, or a related quantitative field.
• Experience applying causal inference methods and experimentation to real-world decisions in an applied science or data science context.
• Applied statistics, probability, and experimental-design expertise used to build or evaluate models or interventions.
• Production-quality coding experience in Python, including data manipulation and algorithm implementation.
• 2+ years of experience conducting machine-learning, statistical-modeling, or applied quantitative research in an academic or industry setting.

Preferred Qualifications

• PhD in a quantitative field.
• Experience with payment products or payment experiences, such as autopay, recurring payments, or payment plans.
• Experience with causal machine-learning methods or treatment-effect modeling.
• Experience with supervised learning, model evaluation, and feature engineering, especially with large or complex datasets.
• Experience taking work from exploratory analysis and experimentation through production model development while maintaining analytical rigor and model reliability.
• Ability to translate broad servicing or business problems into structured research questions and communicate complex findings as actionable recommendations.

• Position location
• This role is available in the following locations: Remote - United States.

Travel requirements

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings. The onsite cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

• #LI-REMOTE
• #LI-Associate

Pay and benefits

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our "digital first" philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range $167,700 - $231,800 USD

Canada | Remote - Anticipated Base Salary Range $159,000 - $193,000 USD

What you'll love

At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here's what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City

For roles based in Canada, please note that we are not currently able to hire in Quebec.