Senior Associate, Fraud Operations

The Role

As a Senior Fraud Operations Associate in the Fraud domain, you will work to enhance and expand the features of our fraud detection and mitigation systems across various product lines, including Exchange, Credit Card, Equities, Predictions, Wallet, and across the entire customer lifecycle.

You will be responsible for investigating customer accounts for first, second, and third party fraud, including payment instrument abuse, scams, and account takeovers. You will also be instrumental in shaping Gemini's fraud models and rules, working regularly with product, engineering, and data science, as well as improving and optimizing operations itself to ensure a balance between customer friction and fraud.

Responsibilities

• Investigate financial fraud and scams across multiple product lines
• Review complex data sets, such as ACH/debit card/credit card/wallet transactions, device telemetry, and blockchain data
• Respond to customers to obtain additional information regarding the actions that occurred on their account to make a properly informed decision
• Identify trends and patterns in fraud activity and suggest rule, feature, and policy updates
• Deeply understand the customer journeys to identify pain points due to fraud controls and suggest updates to alleviate them
• Leverage experience and knowledge to suggest improvements to operational flows
• Prepare fraud reports on material investigations and general fraudulent activity and present to leadership at weekly meetings
• This role may require an on-call or extended hours during fraud events

Minimum Qualifications

• BA/BS in finance, economics, accounting, or related fields, or equivalent experience in said field
• 3-5+ years of direct fraud investigative experience, including in ACH and credit card fraud
• 2-5+ years of direct scam and account integrity investigative experience
• Knowledge of device telemetry data, account integrity systems, and internet technologies, such as VPNs
• Strong verbal and written communication skills
• Comfortable with making decisions in high ambiguity environments
• A healthy balance of empathy and skepticism, and the ability to acknowledge incorrect decisions

Preferred Qualifications

• Regional fraud knowledge, including in the US and Singapore
• Experience with IDV, KYC, and transaction monitoring systems

Benefits

The compensation & benefits package for this role includes:

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

• Hourly Range: The hourly range for this role is between $43.50 - $58.00 in the State of New York.
• This range is not inclusive of our discretionary bonus or equity package.
• When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

• In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work.
• Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role.
• Employees who do not live near one of our hubs are part of our remote workforce.
• All employees, however, are required to onboard in-person at one of our office locations.

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