Senior Associate, Platform Applications

About the role

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application - we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will help shape the application stack that teams across LA28 rely on to plan and deliver the Olympic and Paralympic Games. You will translate operational requests into clear requirements, evaluate vendors and solutions, and guide new applications from discovery through go-live, including the Incident Management System. This role spans technology, procurement and operations, offering career-defining exposure for an inquisitive, hands-on analyst and administrator who asks why before how and enjoys establishing systems from the ground up.

Key Responsibilities

• Lead requirement gathering sessions with cross-functional stakeholders, asking probing questions and documenting functional specifications, user journeys and acceptance criteria.
• Evaluate solutions to business needs across the existing technology applications stack with the Technology Applications team.
• Partner with Technology procurement to assess vendors and software through vendor scorecards, product demonstrations and technical assessments.
• Support implementation of the Incident Management System (IMS) and other applications, managing configuration, user training, operational workflows and Games-time readiness.
• Lead application rollout workstreams and stakeholder communications, maintaining project charters, risk registers, requirements and project plans through go-live.

Required Competencies

• 4+ years of progressive professional experience in business systems analysis, SaaS application administration, technical requirements gathering and software project coordination.
• Demonstrated expertise in requirements elicitation techniques such as interviews, process flow mapping, use cases, user stories and gap analyses.
• Hands-on experience supporting enterprise application implementations and formal software selection, including RFP processes, vendor evaluation frameworks and contracting handoffs.
• Proven background as a hands-on Application Administrator, managing user provisioning, permission schemas, custom workflows, audit logs and system integrations.
• Familiarity with project management and collaboration platforms such as Jira, Smartsheet, Asana, Azure DevOps, Microsoft 365 or Microsoft Project.

Valued Experience

• Direct experience with Incident Management Systems, ticketing or operational tracking platforms.
• Application administration certifications for enterprise software platforms.
• Active Project Management Professional (PMP) certification.
• Experience building vendor scorecards and running structured product demonstrations.
• Experience training end users on newly deployed enterprise applications.

What We Offer

• Career-defining exposure across technology, procurement and operations teams preparing for the Olympic and Paralympic Games.
• Ownership of business applications that teammates across LA28 rely on every day.
• Transferable expertise in enterprise systems, vendor management and large-scale implementation.
• A collaborative, mission-driven team that values co-creation, integrity, excellence and pragmatic progress.

What This Role Means for the Games

• The applications that you implement will directly help our teams operate now and through Gamestime in 2028. Serving as a technical liason across several functional areas of the business, you will be a primary point of contact to ensure the applications we deliver are resilient and fit-for-purpose.

Physical Requirements & Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $73,000 - $98,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Accommodation

LA28 is committed to providing an inclusive and accessible recruitment process. If you require an accommodation at any stage, please let us know and we will work with you to meet your needs.