Senior Associate, Strategy & Business Operations

Location: Charlotte, NC

Home Solutions is seeking a Senior Associate, Strategy & Business Operations to drive high-impact initiatives across the business. This is a true generalist role for someone who thrives in ambiguity, enjoys solving complex problems, and wants to operate at the center of a fast-growing company. You'll work directly with senior leadership to tackle high-stakes questions and turn analysis into execution.

This role sits at the intersection of strategy, operations, and applied AI. We're looking for someone who has built and deployed tools, automations, or AI-driven solutions that drive real business outcomes. You'll move between deep analytical work and hands-on building - using data, systems, and automation to scale your impact.

You will identify opportunities, analyze trade-offs, and execute initiatives that grow revenue, improve margins, and increase operational efficiency. This includes getting under the hood of the business to understand key drivers and building the systems, tools, or workflows needed to improve them. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, and new market expansion.

This role is ideal for someone with experience in consulting, investment banking, private equity, strategy, or high-growth environments who wants to move from advising to building - owning initiatives from insight through implementation.

What You'll Do

• Evaluate, test, and launch new growth channels that drive audience expansion and incremental revenue.
• Identify where we can unlock revenue, improve margins, or eliminate inefficiencies - then build solutions (including automation or AI where appropriate) to execute.
• Build business cases for new investments, product expansions, and market opportunities.
• Evaluate marketplace performance across both consumer and service provider dynamics.
• Build the models, dashboards, and tools we need to make smarter decisions.
• Hypothesize, test, and launch UX improvements across our web properties.
• Monitor core P&L KPIs and proactively surface risks, inefficiencies, and growth opportunities.
• AI super-user - you experiment with LLMs and automation tools instinctively to move faster and smarter.

Additional information

This role combines analytical rigor with real ownership. You will not simply present recommendations - you will help implement them.

About You

• Bachelor's degree with a strong record of academic and professional achievement.
• 2-4 years of experience in consulting, investment banking, private equity, strategy, business operations, or a high-growth operating role.
• Demonstrated experience building and deploying tools, automations, data systems, or AI-driven solutions with measurable impact.
• Exceptional structured problem-solving and analytical skills.
• Strong business judgment - able to connect data to operational and financial outcomes.
• Experience building models, analyzing unit economics, or evaluating business performance.
• Comfortable operating in ambiguity and driving clarity in fast-moving environments.
• Demonstrated ownership of complex projects with tangible outcomes.
• Clear, direct communicator who can influence senior stakeholders.
• AI-native mindset - you instinctively leverage AI, automation, and tooling to move faster, make better decisions, and scale your impact.
• Competitive, high-ownership mentality with a bias toward action.
• Experience in digital marketing or marketplace businesses is helpful but not required. Intellectual curiosity on how digital marketplaces scale and eager to learn new growth levers is a must.

Why You Should Join Us

• Results: We're building a high-growth, high-performance business with strong momentum and meaningful impact across the home services ecosystem.
• Opportunity: Home services is a $600 billion market that largely still operates like it's 1999. Home Solutions is shaping the industry's digital transformation and creating innovative experiences to better serve consumers and service providers.
• Ownership & Impact: We operate with a high-ownership culture where individuals are expected to drive outcomes. You won't just execute-you'll help shape the business.
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: We're building quickly, which means new opportunities emerge constantly. If you're hungry to grow, you'll have the chance to move fast and take on more.
• Stability: As a privately held, debt-free company, we make disciplined, long-term financial decisions-investing in sustained growth and pursuing strategic acquisitions.
• Culture: We're a team that plays to win- holding a high bar for excellence while creating an environment where people enjoy the work and the people they do it with.

The Package

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.