Senior Atlassian Engineer

You'll be right at home if you

• Have 5+ years of experience as a Jira Administrator, Developer, Architect or similar role, supporting Jira, JSM, and Confluence in an enterprise, multi-team environment.
• Deep Jira development expertise, from custom workflows to advanced scripting, ideally in an Agile environment.
• Experience administering and supporting Confluence, including spaces, permissions, templates, and apps.
• Experience migrating Jira and Confluence from Data Center to Cloud, including planning, data validation, and cutover, is a must.
• Hands-on experience with Jira Service Management (JSM) and ITSM best practices, including designing and configuring complex service desk workflows.
• Experience building HR and enterprise service workflows in JSM, such as onboarding, offboarding, access requests, and employee case management.
• Experience designing and managing Jira Assets (CMDB), including object schemas, data imports and integrations, and linking assets to service requests and workflows, is a plus.
• Experience with third-party integrations (e.g., Slack, SharePoint, Exalate) and building custom ones using REST APIs, webhooks, and middleware (e.g., MuleSoft, Zapier); scripting in Python, Groovy, or JavaScript is a strong plus.
• Comfortable with Git, sandbox-to-production promotion, testing, and change management in a controlled environment.
• Hands-on experience building with AI-native tools, such as Rovo, Claude, MCP servers, agent frameworks, and prompt-based workflows, to automate business processes. Practical grasp of AI guardrails such as permissions, data security, and monitoring.
• Excellent communication skills with technical teams, consultants, and business stakeholders.
• Atlassian certifications (e.g., ACP-120 Jira Administrator, ACP-620 Jira Service Management, ACP-420 Confluence Administrator) are highly preferred.
• Have a bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

What you'll be working on

• Platform Administration: Full support of our Jira and Confluence environments end to end, setting governance and configuration standards that keep the platform scalable and easy to use.
• Cloud Migration: Help deliver our Data Center to Cloud migration, from planning through cutover, with minimal business disruption.
• Service Management: Build and optimize JSM service desks, Assets (CMDB), and HR workflows (e.g., onboarding, offboarding, case management), streamlining request types, SLAs, and routing so employees get fast, predictable service.
• System Integrations: Design and maintain integrations between Atlassian and adjacent business systems (e.g., Slack, HR platforms, identity providers) so data flows reliably and teams avoid duplicate work.
• Platform Health & Hygiene: Own monitoring, auditing, and data hygiene practices so the platform stays performant, compliant, and audit-ready.
• Automation & Self-Service: Drive automation and self-service that measurably cuts manual effort, improves the user experience, and scales support without adding headcount.
• AI Enablement: Drive AI adoption on the platform by building and deploying agents, connectors, and prompt-based workflows (e.g., Rovo, Claude, MCP servers) that automate triage, knowledge retrieval, and routine requests, with the guardrails a regulated environment requires.
• Platform Roadmap: Identify opportunities to modernize internal processes and adopt new Atlassian capabilities, and help shape the platform roadmap with IT leadership.
• Stakeholder Partnership: Partner with teams across DRW to understand their needs, align on common processes, and deliver secure, tailored Atlassian solutions.
• Consultant Management: Partner with external Atlassian consultants to ensure deliverables meet business requirements and deadlines.

The annual base salary range for this position is $150,000 USD to $200,000 USD depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.