Senior Business Manager - AI Experiences

About the role

PCN Governance and Headcount Management Own end-to-end governance of Position Control Numbers (PCNs) across the organization, including creation, allocation, transfer, and closure. Review and approve organizational changes that affect PCNs, reporting structures, and workforce allocations. Partner with Finance, HR, Recruiting, and Business Management to manage workforce investments and hiring plans against budget commitments.

Monitor PCN utilization, vacancy rates, hiring velocity, and organizational capacity, and flag risks to leadership early. Maintain data accuracy across workforce management systems so that leaders can trust the numbers they are given. Workforce Planning and Organizational Insight Build and maintain the headcount, hiring, attrition, and budget-utilization views that managers use to run their teams.

Support planning cycles end to end, from target setting through allocation, reconciliation, and in-year adjustments. Design scalable governance frameworks for organizational planning that hold up as the business grows and reorganizes. Establish governance processes and controls that keep the organization compliant with company policy and budget commitments.

Ensure compliance with internal controls, audit requirements, and workforce governance policies. Drive continuous improvement that simplifies workforce planning and removes manual steps wherever automation or better tooling can carry the load. Coordinate cross-functional execution across HR, Finance, Recruiting, Legal, and Operations partners.

Bachelor's Degree in relevant field (e.g., Finance, Business Administration, Operations, Human Resources) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

Master's Degree in relevant field (e.g., Finance, Business Administration, Operations, Human Resources) AND 8+ years of experience in business management, workforce planning, finance, HR operations, or organizational management. Experience managing headcount planning, workforce investments, or organizational governance programs. Experience supporting C-suite executives or senior leadership teams.

Strong analytical and financial modeling skills, with advanced proficiency in Excel, Power BI, and workforce planning tools. Knowledge of corporate workforce planning and position management processes. Experience working within large, matrixed organizations, and a proven ability to influence without authority across multiple stakeholder groups.

Experience leading organizational planning during periods of rapid growth or transformation. Track record of building a process, tool, or reporting solution that was adopted beyond the team that created it. Demonstrated experience identifying an operational problem independently and leading a cross-functional project from proposal through adoption.