Senior Business Operations Analyst

About the role

Primary Function of Position

The Senior Business Operations Analyst plays a key role in supporting the strategy, planning, and day-to-day business operations of the IT organization. Working closely with the Senior Director of IT Strategy, Planning & Operations, this individual helps translate organizational priorities into coordinated activities, provides business analysis and operational insights, and ensures effective execution and follow-through.

The role combines business operations, analytical responsibilities, and coordination of key IT management processes. The successful candidate will be a proactive, highly organized professional who can independently manage operational activities, work across functional teams, and bring structure and discipline to a dynamic environment.

• IT Business Operations & Planning
• Coordinate planning timelines, consolidate inputs, track deliverables, and ensure timely completion of key activities.
• Maintain visibility into IT priorities, operational commitments, and cross-functional dependencies.
• Support business processes, operating procedures, and management practices that improve IT effectiveness.
• Identify operational gaps and recommend improvements to simplify processes and increase efficiency.
• Business Analysis, Financial Reporting & Insights
• Develop and maintain operational dashboards, scorecards, and management reports.
• Collect, consolidate, and analyze data across IT functions to identify trends, risks, and opportunities.
• Partner with IT Finance to support budget tracking, forecasting, financial analysis, and investment reporting.
• Prepare analyses, summaries, and recommendations to support management decisions.
• Support tracking of operational KPIs, resource utilization, and value realization.
• Leadership Meeting Management & Operational Coordination
• Plan and coordinate recurring IT management meetings, planning sessions, operational reviews, and governance forums.
• Develop agendas, coordinate meeting materials, and ensure participants are prepared.
• Facilitate routine operational meetings as appropriate, keeping discussions focused on objectives and next steps.
• Capture meeting notes, decisions, action items, and ownership assignments.
• Maintain action and decision logs; proactively follow up with owners and track commitments through completion.
• Identify overdue actions, unresolved issues, and dependencies requiring attention or escalation.
• Establish consistent meeting management and follow-up practices to improve accountability.
• Strategic Initiatives & Program Coordination
• Support cross-functional IT initiatives, including enterprise AI and other strategic programs.
• Maintain integrated views of milestones, deliverables, risks, dependencies, and progress.
• Coordinate updates with project and functional owners and consolidate information for management reviews.
• Track commitments and identify issues that could affect timelines or outcomes.
• Support portfolio management, governance activities, and continuous improvement initiatives.
• Management Communications & Reporting
• Develop management presentations, business updates, briefing materials, and operational reports.
• Synthesize stakeholder information into concise summaries of progress, issues, and required actions.
• Maintain reporting calendars and coordinate timely submission of updates and materials.
• Support IT communications, town hall materials, and organizational updates.
• Ensure consistent documentation, reporting formats, and communication of operational information.
• Process Improvement, Automation & AI Enablement
• Identify opportunities to streamline recurring operational activities, reporting, and coordination.
• Leverage AI, automation, and analytical tools to improve productivity and information synthesis.
• Develop standardized templates, dashboards, trackers, and workflows to reduce manual effort.
• Support implementation and adoption of new operational tools and processes.
• Help establish scalable ways of working across IT.

Required Knowledge, Skills, and Experience

• 5+ years of relevant experience in business operations, business analysis, IT operations, consulting, program management, or related functions.
• Experience coordinating cross-functional activities and managing operational processes in a complex organization.
• Strong analytical skills and ability to turn data into business insights.
• Excellent organization, execution, communication, and follow-through.
• Experience preparing management presentations, reports, and meeting materials.
• Experience facilitating meetings, documenting decisions, and tracking commitments.
• Strong proficiency in Microsoft Excel, PowerPoint, and business productivity tools.
• Ability to work independently, exercise judgment, and collaborate across functions.
• Bachelor's degree in Business, Finance, Engineering, Information Systems, or a related field.

Preferred Qualifications

• Experience in IT strategy, planning, or corporate business operations.
• Familiarity with enterprise planning cycles, financial management, portfolio reporting, and governance.
• Experience with Smartsheet, Power BI, or similar reporting and work management tools.
• Experience applying AI and automation to business processes.
• MBA or other advanced degree preferred.

Key Attributes for Success

• Proactive and accountable; anticipates needs and drives activities to completion.
• Organized and structured; brings discipline to meetings, reporting, and follow-through.
• Analytical and resourceful; evaluates information and recommends practical solutions.
• Collaborative and detail-oriented; builds relationships and understands broader priorities.

Adaptable and improvement-minded; responds well to changing priorities

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

Accommodation & Accessibility Notice

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.