Senior Business Operations Analyst

About the Role

The Senior People & Culture (P&C) Business Operations Analyst serves as the primary owner of P&C's operational risk, compliance, procurement, and contracting functions. This role is accountable for maintaining effective controls, strengthening operational processes, and ensuring adherence to enterprise policies and standards. Exercising independent judgment and subject matter expertise, the specialist leads operational improvements, manages key business relationships, and advises P&C leadership on risks, opportunities, and operational priorities. The role will report to the Director of People Analytics.

You Will

• Lead P&C's operational compliance, quality assurance, and risk management framework in alignment with regulatory requirements, internal policies, audit standards, and enterprise risk expectations.
• Conduct and support operational risk assessments, identify potential exposures, and recommend mitigation strategies and control improvements.
• Serve as P&C's primary liaison with internal and external auditors and enterprise risk partners, coordinating audit readiness, documentation, and remediation activities.
• Monitor operational risks, control effectiveness, and emerging trends; advise P&C leadership on priorities and corrective actions.
• Design and enhance P&C operational processes, workflows, and governance practices to improve efficiency, quality, and consistency.
• Lead continuous improvement and change initiatives using performance metrics, stakeholder feedback, and operational trends to inform solutions.
• Establish and maintain standards for process documentation, records retention, information governance, and clear process ownership.
• Lead cross-functional operational initiatives with Legal, Finance, IT, Enterprise Risk, and other stakeholders to resolve complex issues and implement improvements.
• Maintain accountability for milestones and sustainable outcomes; provide guidance and share best practices to strengthen P&C operational capability.
• Own P&C's procurement and contracting portfolio, partnering with Procurement, Finance, and business stakeholders within established enterprise approval authorities.
• Manage the P&C vendor lifecycle, including onboarding, contracting, renewals, and performance monitoring.
• Ensure that all membership requests in external organizations and groups are reasonably related to, or in furtherance of, the business of affairs of the Bank or the System and that the cost of such membership is commensurate with the expected benefits. Ensure that all memberships have been approved through Ariba.
• Oversee the creation and execution of all purchase requisition and purchase orders related to contracts.
• Identify and implement opportunities to improve procurement processes, vendor oversight, and operational efficiency.

You Have

• Bachelor's degree in business administration, HR, project management, or a related field, or equivalent experience.
• 5+ years of progressive experience in HR/P&C operations, compliance, risk management, or business operations.
• Demonstrated expertise in operational risk assessment, compliance oversight, and control implementation.
• Strong analytical thinking, detail orientation, problem-solving ability, and sound judgment in addressing operational risks.
• Experience leading operational improvements and multi--stakeholder initiatives.
• Proven ability to manage change, support system/process implementations, and maintain discretion with sensitive information.
• Exceptional communication and consulting skills with the ability to explain complex concepts and influence across levels.

Our Benefits

• Our total rewards program offers benefits that are the best fit for you at every stage of your career:
• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Notes

This position may be filled at various levels based on candidate's qualifications as determined by the department. Applicants must be eligible to work in the U.S and the role is not available for sponsorship.

• Full Time / Part Time
• Full time
• Regular / Temporary
• Regular
• Job Exempt (Yes / No)
• Yes
• Job Category
• Operations Family Group
• Work Shift
• First (United States of America)

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