Senior Claims Representative

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a S e nior Claims Representative to join our growing team in Carmel, IN!

The S enior Claims Representative manages high priority accounts and catastrophic claims.

How You Will Contribute

• Maintain a claim inventory as deemed appropriate by management
• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claim with phone interviews/emails and obtain appropriate documentation
• Evaluate exposure and adjust reserves as required
• Conclude claim processing in accordance with company standards
• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
• Provide training and act as a mentor for members and other claims personnel
• Travel to annual workers compensation conference and/or attend educational seminars
• Other job-related projects or assignments as delegated
• The Sr. Claims Representative will maintain and uphold a high standard for customer service.

Licenses and Certifications

• Insurance and/or Industry certification or designation

Skills & Experience to Be Successful

• Associate's or Bachelor's degree in business, financial related discipline,
• or Human Resources (preferred)
• Proficient with Microsoft, Windows, Excel, IVOS, etc.
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 3 - 5 years' experience in similar position

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.