Senior Client Service Associate

Primary Job Functions

New Client Onboarding

• Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
• Ensures accurate completion of prospect/new client paperwork/set up
• Maintains Salesforce database and client files (Filing, copies, data input)
• Record incoming assets to the appropriate blotting tool
• Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Operations, and vendors

Client Relationship Management

• Support Senior Vice President (FA), the Client Service Team, and clients by leading and implementing the client service model
• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.

Client Review Preparation and Follow Up

• Gather client data and may prepare the materials for client meetings and reviews
• Support client service functions for all teams as requested
• Completes any review follow up needs for client

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

Education/Qualifications

• Bachelor's degree in business, finance, economics or related field preferred (or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and education)
• 4-7+ years of client service experience at an RIA, broker dealer, or similar wealth management firm required
• Financial administration experience is a plus
• Familiarity with account brokerage paperwork and terms (such as RMD, QCD, IRA, ACH, etc.) preferred
• Strong interpersonal skills required to develop team and client relationships
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office required
• Schwab and Fidelity platform experience a plus
• Salesforce experience a plus
• Adobe experience is a plus

Pay and benefits

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living, and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified at the individual contributor level is $51,450.00 to $84,000.00. However, the base salary range bolded above ($60,000.00 to $70,000.00) is what we expect to pay as a starting range for this position.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance - employer paid and voluntary options
• Short-term and long-term disability, workers compensation - employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

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Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

• Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes.
• All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness.
• Your personal information is handled in accordance with applicable data protection laws.