Senior CMDB Architecture Engineer (R-19964)

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The Senior CMDB Architecture Engineer is responsible for the technical architecture, design, implementation, and ongoing health of the ServiceNow Configuration Management Database (CMDB).

The Senior CMDB Architecture Engineer role ensures the CMDB provides accurate, complete, and reliable configuration data to support IT service management, IT operations management, operational resilience, security, and technology decision-making.

Responsibilities

• Design and maintain the CMDB data model in alignment with Common Service Data Model 5 and ServiceNow best practices, including configuration item classes, attributes, relationships, Identification and Reconciliation Engine rules, lifecycle standards, and authoritative data sources.
• Ensure alignment with the Common Service Data Model and ServiceNow CMDB best practices.
• Define and govern configuration item classes, attributes, relationships, identification rules, reconciliation rules, and lifecycle standards.
• Provide technical leadership for ServiceNow Discovery, Service Mapping, integrations, and CMDB data ingestion.
• Establish, monitor, and improve CMDB health metrics covering completeness, correctness, compliance, and duplicate configuration items.
• Partner closely with Discovery, Service Mapping, Software Asset Management Professional, Integrated Risk Management, Governance, Risk and Compliance, application and infrastructure teams, and process owners to ensure configuration data is properly discovered, integrated, governed, and maintained.
• Identify, investigate and resolve complex CMDB data-quality issues, including duplicate, stale, orphaned, and incorrectly classified configuration items.
• Evaluate discovery patterns, integrations, and automation opportunities and implement technical improvements that strengthen CMDB reliability and operational value.

Essential Skills and/or Certifications

• Bachelor's degree in Computer Science, or related field
• At least 8 years of relevant experience in CMDB architecture, ServiceNow platform engineering, configuration management, IT service management, IT operations management, or a related technical discipline.
• Expert knowledge of CMDB architecture, configuration item classes, attributes, relationships, and lifecycle management.
• Expertise in the ServiceNow Common Service Data Model.
• Deep knowledge of the ServiceNow Identification and Reconciliation Engine.
• Strong knowledge of ServiceNow Discovery, including MID Servers, credentials, schedules, patterns, probes and sensors, cloud discovery, and troubleshooting.
• Experience with Service Mapping and configuration-data integrations.
• Strong expertise in CMDB health management and data quality.
• ServiceNow Certified System Administrator certification required.
• Certified Implementation Specialist - Discovery certification required.
• Certified Implementation Specialist - Service Mapping certification required.
• Strong analytical, troubleshooting, documentation, and cross-functional collaboration skills.
• Proficiency in Microsoft Office Suites Skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.