Senior Communications Specialist

About the role

Please Note

The hours of this position are Wednesday through Sunday 2pm to 10pm CST.

The Sr. Comm Specialist is the public champion of our team member engagement, retention and communication programs; promotes the organization's desired culture, values and behaviors while leading reward/recognition programs that deliver against company objectives, department goals and the company's brand.

These programs may include Team Member recognition, internal communications, special events, training collaboration and guest services. The incumbent will design write and execute internal communications to promote team member engagement and execute "best in class" programs that engage Team Members to deliver exceptional customer experiences that increase customer loyalty.

Programs will be dedicated to recognizing performance and excellence by encompassing overall objectives regarding retention and recognition efforts; to elicit Team Member participation, buy-in, and ensure the communication of timely and accurate information pertaining to Team Member service.

• Design and implement effective programs to drive positive change in behavior and performance.
• Coordinate and facilitate Team Member recognition programs to include the Team Member of the Month, Team Leader of the Quarter, Team Member of the Year, and Service Award, etc.
• Schedule and attend Surprise and Delights with General Managers. Facilitate action plans, communicate results and keep pulse of Team Member issues.
• Create Team Member information and back of the house signage.
• Coordinate with Marketing to assure Communication are constantly up-to-date.
• Lead and execute all Team Member events to include, but not limited to, holiday and summer events, Team Member of the Year/Service Award Celebration, special TMDR functions, Team Member Appreciations, Wellness Screenings,
• Have a general working knowledge of Human Resource functions to assist team members as needed
• Design and distribute informational collateral such as posters and flyers as requested by management.
• Develop, coordinate and put into action engaging communication strategies across the business.
• Analyze engagement and turnover data to determine effectiveness of recognition programs.
• Maintain up-to-date content for all Team Member communications
• Write, proofread and edit written material.
• Coordinate and facilitate Team Member surveys.
• Facilitate New Hire Orientation to welcome new hires and explain recognition programs.
• Attend department pre-shift meetings to assist with the recognition of Team Members and to communicate current trends.
• Maintain Suggestion Box program to include gathering responses from Directors, publish and distribute results to all Team Members.
• Ensures adopted Team Member ideas are rewarded, and appropriate Team Members receive recognition.
• Proactively seek opportunities and solicit feedback from frontline Team Members to enhance recognition programs.
• Develop new recognition programs.
• Own property pre shift meetings to include consistent information across departments and ensure pre shift meetings meet company standards.
• Interface regularly with departments to ensure programs remain in compliance (HR, Finance, Audit, etc)
• Performs related and other duties and responsibilities as assigned.

Qualifications & Requirements

• An undergraduate degree is required, preferably in the area of Business Management, Human Resources, Communications, Journalism or Graphic Design.
• 2+ years of related experience, or an equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
• Strong working knowledge of Word, Excel, Outlook, PowerPoint, and the Adobe Creative Suite.
• Extremely high level of verbal and written communication skills.
• Must possess wide degree of creativity and initiative.
• Ability to multi-task and meet deadlines.
• High energy, motivated and spirited with focus on helping and recognizing others.
• Ability to effectively work independently.
• Ability to analyze and interpret data/information.