Senior Community Manager (II)

About the role

The Community Manager II, Portfolio, plays a pivotal role in driving operational excellence within the specified region, spanning mutliple suburban or urban communities. They will be responsible for ensuring client retention, homeowner satisfaction, supporting sales growth initiatives, and providing management, mentorship, and oversight to designated associations/communities.

Key Responsibilities

• Manage a portfolio of community associations while building strong relationships with board members as a representative of Action Property Management.
• Prepare, coordinate, and attend board and annual meetings, including drafting comprehensive Management and Directors' Reports and accurate meeting minutes.
• Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
• Review monthly financial statements and provide insights to assist boards in making informed decisions.
• Coordinate closely with internal support teams and vendors to ensure quality service delivery and timely completion of delegated tasks.
• Monitor key performance indicators (KPIs) related to work orders, compliance, and contractor performance, providing regular updates to boards.
• Conduct periodic community inspections to identify maintenance needs, enforce non-compliance, and issue written communications to homeowners as needed.
• Ensure compliance with governing documents, civil codes, corporation codes, and association policies.
• Verify contractor credentials, manage continuation of contracted services, and escalate after-hours matters as part of the on-call process.
• Interface with board members, homeowners, and vendors to resolve issues promptly while helping residents love where they live.

What You Need

• 3-5 years of HOA portfolio management experience.
• CMCA certification or the ability to obtain within your first 6 months of employment.
• Evening availability for Board meetings.
• Ability to travel to and from your property for in-person meetings when needed.
• Keen knowledge of budgets and the budgeting process.
• Strong knowledge of audits, reserve studies, bidding process, and Association governing documents.
• Strong verbal and written communication skills.
• Effective presentation skills.
• Exceptional time management skills and ability to work independently.
• Commitment to following up on all issues in a timely manner.

How We Support You

• We provide you the tools and resources you need to work from home and in office including providing the appropriate equipment along with monthly auto allowance, and monthly reimbursements for your cell phone and internet.
• We believe in work-life balance and we achieve this by providing you expert support from all corporate departments including Community Care, Finance, Accounting, Escrow, IT, Human Resources and Legal Compliance.
• You'll receive on-going training and professional development opportunities.
• We offer competitive compensation package and a comprehensive benefits package.
• We offer a hybrid work from home module.

Team Member Perks

• Award Winning Culture: Proud recipient of the 2025 Great Place to Work Certification
• Highly Rated Employer: Check out our Glassdoor reviews - Glassdoor Reviews
• Hybrid Work Model: Flexible schedule with a combination of in office days and wfh days per week.
• Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
• Work-Life Balance: Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday.
• Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
• Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.