Senior Customer Onboarding Specialist

To support our team, we offer

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled when at the office
• A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will)

• Own the onboarding experience: Guide outbound-sourced fleet customers from Sales handoff through card activation, first swipe, and their first eight weeks of adoption.
• Drive fast, seamless activation: Proactively identify and remove roadblocks, coordinate across teams, and help customers start fueling as quickly as possible.
• Build strong customer relationships: Work directly with fleet owners and managers to understand their operations, educate them on Mudflap, and create a great onboarding experience.
• Drive meaningful adoption: Monitor customer activity and fuel usage, identify opportunities to increase adoption, and help fleets progress toward their expected fuel volume.
• Partner closely with Sales: Maintain momentum after the handoff, communicate customer needs, and ensure a smooth transition from prospect to active customer.
• AI-First Mindset: You're comfortable using AI tools in your daily workflow, constantly experimenting with new ways to work smarter, move faster, and improve results.
• Manage multiple accounts with precision: Stay organized, prioritize effectively, and maintain clear visibility into each customer's onboarding progress, risks, and next steps.
• Help us scale: Identify opportunities to improve onboarding processes, reduce friction, and build repeatable workflows as our outbound business grows.

Experience (What we look for)

• Bachelor’s degree required.
• Customer Onboarding Experience: 2+ years experience owning customer onboarding, activation, or account management, ideally in a high-growth B2B environment.
• High-Volume Account Management: Proven ability to manage a portfolio of 50-80+ accounts simultaneously, balancing competing priorities while maintaining exceptional organization and follow-through.
• Speed to Activation: Experience driving customers through fast onboarding cycles, removing friction, and accelerating time to first use and ongoing adoption.
• Commercial & Business Acumen: Understands how customer activation, product usage, and retention drive revenue. Experience in consumption-based or usage-driven business models is a plus.
• Consultative Customer Engagement: Skilled at conducting discovery, understanding customer operations, overcoming objections, and building trusted relationships.
• Data-Driven Execution: Comfortable using CRM tools, customer activity data, and performance metrics to identify gaps, prioritize outreach, and drive measurable results.
• Builder Mentality: Thrives in fast-paced, evolving environments with ambitious goals, high ownership, and a bias toward action.

Perks and Benefits (What we offer)

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

• The salary range for this role is $100,000-$115,000, plus a target annual variable equal to 25% of base.
• This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available.
• The candidate's skills, experience, and other relevant factors will determine the exact compensation.