Senior Customer Quality Engineer - Air Cooled Value Stream

About this role

The Quality Engineer supports Carrier's external performance, warranty reduction goals, and customer satisfaction initiatives. This role serves as a key interface between Service, Engineering, and Manufacturing, ensuring effective claim management, root-cause analysis, and continuous improvement.

Key Responsibilities

• Drive external quality metrics including Claim Count, Standard Warranty, and Customer Escapes (PPM).
• Act as the primary interface with Technical Service Managers for warranty topics.
• Review and validate warranty claims to ensure compliance with Carrier Warranty Standards.
• Lead Schedule Q (Cost of Poor Quality) activities, with focus on reducing warranty associated with commissioning and first-year warranty costs.
• Track and monitor warranty contributors and work to meet or exceed corporate warranty-reduction targets.
• Collaborate with Engineering to implement corrective actions addressing warranty cost drivers.
• Support field teams with plant-related information when beneficial.
• Coordinate field part returns to enable effective root-cause analysis.
• Lead structured investigations using 8D and A3 methodologies.
• Analyze large data sets to identify key contributors and develop targeted improvement projects.
• Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.
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Required Qualifications

• Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Operations in a manufacturing environment.
• 2+ years of experience analyzing complex manufacturing and quality data to identify root causes, determine drivers of variation, and implement corrective actions.
• 1+ years of experience using Microsoft Office tools.

Preferred Qualifications

• Master's degree in Engineering or MBA.
• Strong communication skills and business acumen.
• Experience with SalesForce.
• Awareness of HVAC equipment operation.
• Experience with PPAP, APQP, and continuous improvement tools.
• Ability to work effectively in diverse, international environments.
• Experience with Power BI

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.