Senior Customer Service Representative

About the role

The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.

Responsibilities

Customer Service & Credit Management

• Support with inbound/outbound phone calls
• Communicate with customers over the phone, email and online chat to resolve their questions or concerns
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
• Coordinate and disseminate corporate, marketing, and other company information to the stores
• Maintain filing system for invoices, reports, and other customer-related information
• Support specialty orders such as school lunch, WRC, and DIG
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Support with all SCC communication and redelivery
• Ability to manage multiple priorities, multi-task
• Meet performance metrics/objectives

Qualifications & Requirements

• High School diploma/GED
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
• Ability to work independently and as a team
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift/schedule, holidays and weekends
• Call Center Soft skills preferred

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.