Senior Customer Service Representative - Hybrid

About the role

Work Flexibility: Hybrid

Schedule

• Monday - Friday, 8:30am - 5pm
• Overtime based on business needs

What you will do

The Customer Service Representative serves as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.

• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy
• Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution
• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information
• Perform data entry in Salesforce and ensure all order and customer records are up to date
• Meet required KPIs, including purchase order processing, call handling, and email response times
• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines
• Collaborate with the customer service team and escalate issues to supervisors or managers as needed
• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned

What you need

Required

• High School Diploma or GED
• Three (3) years' relevant work experience

Preferred

• Experience as account representative; order entry; SAP
• Medical Device Experience $26.55 - $35.91 USD Hourly

Travel Percentage: 0%

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.