Senior Data Analyst

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

In the Customer Service & Support (CSS) team, we are looking for a Seniot Data Anlayst with a passion for transforming data into actionable insights. In this role, you will design, develop, and optimize enterprise-scale Power BI reporting solutions that enable data-driven decision-making across the organization.

You will serve as a technical liazion for analytics, reporting, and visualization, partnering with stakeholders to deliver trusted, high-quality dashboards and self-service analytics capabilities. This opportunity will allow you to deepen your expertise in Power BI, data modeling, advanced analytics, and business intelligence while contributing to Microsoft's customer success mission.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Architect, build, and maintain sophisticated Power BI dashboards, reports, and semantic data models.
• Develop advanced DAX measures, Power Query transformations, and optimized data models to support reporting and analytics needs.
• Establish reporting, visualization, and data governance standards to improve consistency and data quality.
• Translate complex business requirements into intuitive and scalable reporting solutions.
• Partner with stakeholders to define metrics, KPIs, and reporting requirements that drive business outcomes.
• Optimize report performance, refresh strategies, and data reliability across enterprise environments.
• Influence reporting strategy and establish bestpractices for dashboard development, performance optimization, and data visualization.
• Drive continuous improvement through analytics, automation, and operational excellence initiatives.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting, analytics, reporting, or information technology experience

• OR 7+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience.

Additional Required Qualifications

• Advanced data analytics skills — deep exploratory data analysis, metric and KPI definition, segmentation, cohort and trend analysis, and driving business decisions from data.
• Advanced dashboard-building and visualization skills — advanced interactivity, UX, and visualization design.
• Data storytelling — translating complex analyses into compelling data stories through enhanced visualizations in Power BI, Python (e.g., matplotlib, seaborn, plotly), or other tools.
• Deep experience with Power BI Service, deployment pipelines, and row-level security.
• Experience with large-scale data warehouses and star-schema design.
• Track record of building widely adopted, high-performance reporting solutions.
• Advanced data modeling skills — complex DAX, Power Query (M), and dimensional/star-schema modeling.
• Advanced proficiency in SQL.

Additional information

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Pay and benefits

Technical Support Engineering IC5 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.