Senior Data & AI Engineer - Managed Services

About the role

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren't afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud's core values because they know that it will result in amazing experiences and solutions for our clients and each other.

Responsibilities

• Lead a collaborative effort supporting multiple clients' Azure Data platform, Databricks, and /or Fabric / PowerBI environments, ensuring prompt responses to any escalations while analyzing and resolving incidents
• Manage, advise, and delegate all aspects of assigned client's in-scope services (e.g. alerting & monitoring, platform governance, ETL, Data Warehousing, Reporting, AI/ MLops, etc.)
• Architect, implement, monitor, and support enhancements to clients' Microsoft Azure and/or Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric Data Engineering, Microsoft Power BI)
• Understand and advise customers on licensing involving Microsoft data and AI solutions, and understand the limits/advantages of each licensing platform
• Support comprehensive solutions for customers including importing data from multiple sources, transforming via metadata-driven ETL architectures, storing across the stages of medallion data lake architecture, and serving performant star schema data models for Enterprise Data Warehousing, Business Intelligence and AI / ML applications
• Research new and custom solutions where appropriate; learn, apply, and refine skills around data engineering and data analytics
• Interact with clients to identify issues, troubleshoot expediently, and follow up on issues within contracted SLAs
• Regularly and proactively communicate ticket status information to all associated parties, handle escalations from more junior team members as appropriate
• Attend regularly cadenced client meetings and serve as lead engineer for technical questions and support tickets
• Communicate technical issues and solutions to clients in business terms with an eye toward supporting strategic business outcomes
• Configure, administer, tune and develop client's data environment based on governance and security best practices and well-architected frameworks
• Create and maintain updated documentation for each client's environment
• Promote best practices for clients and internally to enhance and improve organizational processes
• Mentor/coach onshore and offshore engineers on assigned clients - coordinate technical work sessions for gap areas and refine client communications
• Collaborate with team members and client stakeholders to ensure solutions align to our client's needs and best practices, and to identify opportunities for growth in a client engagement
• Advise clients on their technical journey while mentoring and supporting engineers across the team

Requirements

• Bachelor's degree in Computer Science, Mathematics, or related field, or equivalent certification
• Experience working in a support role and understanding standard support processes (i.e. ITIL)
• 5+ years architecting, implementing, and supporting solutions on the Microsoft Azure and Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric, Microsoft Power BI)
• Strong proficiency in Enterprise Data Warehousing, Semantic Models, Data Lake Architecture, and Metadata-driven ETL processes is required
• Experience with DevOps/ DataOps, for example experience delivering work using git-based source control and automated deployment pipelines is required
• Experience implementing and/or supporting Agentic AI, machine learning, predictive analytics, and/or LLM use cases on the Microsoft tool stack for Data & AI is preferred
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape change
• Work remote, but not alone - with a team filled top to bottom with data analytics professionals

Additional information

Don't meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

Don't meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.