Senior, Direct Stores Labor Optimization and Operations - Converse

About the role

The annual base salary for this position ranges from $87,700.00 in our lowest geographic market to $173,300.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

Who You'll Work with

This role sits within Direct Stores operations, partnering cross-functionally to strengthen workforce planning, labor management, and store execution. The team connects labor insights, operational programs, tools, and processes to help stores improve productivity and deliver against business priorities.

Who We Are Looking for

Converse is looking for a highly analytical, agile operator who can turn complex labor and staffing data into clear recommendations that improve store performance. This person brings experience in labor planning, workforce management, and store operations, along with the judgment to balance analytical rigor with day-to-day execution.

They are comfortable managing multiple priorities in a fast-moving environment and can move fluidly between forecasting, reporting, systems administration, process improvement, and operational initiatives. Strong communication and cross-functional collaboration are essential.

The ideal candidate brings advanced Excel capabilities, builds useful reporting and dashboards, identifies meaningful trends, and translates data into action. They approach governance and compliance with discipline while looking for smarter ways to improve processes and productivity.

• Experience in labor planning, workforce management, and store operations.
• Advanced Excel proficiency, including analyzing labor data, developing dashboards and building reporting tools that generate actionable business insights.
• Strong analytical and problem-solving capabilities with experience translating data into recommendations that improve store performance and productivity.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple priorities and deliver effectively in a fast-paced environment.

What You'll Work on

You'll help optimize how stores plan and manage labor while supporting operational programs that strengthen execution. You'll combine forecasting, reporting, analysis, systems administration, and cross-functional partnership to improve productivity and give store teams the insights and operational support they need.

• Manage weekly labor spend and payroll reporting, developing forecasts and reforecasts that support accurate workforce planning.
• Administer the Legion workforce management system and provide support for store bonus calculations and reporting.
• Analyze labor, staffing, and productivity trends, translating data into clear insights and recommendations for business partners.
• Monitor labor-related compliance and governance while supporting process improvements across Store Operations.
• Develop and maintain operational reporting and communications that enable clear, consistent execution.
• Coordinate with cross-functional partners on projects affecting stores, including testing, implementation, and rollout of operational tools and processes.
• Support strategic initiatives and key operational workstreams, providing flexible coverage that strengthens team agility and business continuity.

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We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.