Senior Director, Business Management

Organization Supported

• BU Management of Technology organizations supporting: Northern Trust Asset Management (NTAM) Wealth Management (WM) Asset Servicing Technology (AST)
• Partner closely with Technology CIOs, business executives, Finance, HR, Risk, Compliance, Legal, Procurement and Enterprise Operations leaders.
• Influence outcomes through collaboration across matrixed global teams.
• Acts as a key member of the CIO leadership teams and contributes to overall business and technology strategy.

Teams

• Direct leadership of Business Management leaders and teams supporting NTAM, WM, and AST.

Financial Accountability

• Oversight of consolidated BU CIO technology group operating budgets.
• Governance of expense planning and management.
• Headcount and workforce investment planning.
• Capital investment and technology portfolio funding coordination.
• Vendor and third-party spend oversight.

Strategic Business Leadership

• Serve as a strategic advisor to the NTAM, WM, and AST leadership teams on organizational priorities, business performance, investment strategy, and operational effectiveness.
• Translate enterprise and business unit strategies into executable technology operating plans.
• Lead annual and multi-year business planning activities, including strategic goals, investment priorities, transformation initiatives, and workforce strategies.
• Facilitate leadership governance routines, including executive staff meetings, business reviews, operating committees, governance forums, and strategic planning sessions.
• Drive cross-functional execution of key transformational and organizational initiatives.

Financial & Resource Management

• Own consolidated business management processes for the technology organizations supporting NTAM, WM, and AST.
• Partner with Finance to manage operating expenses, headcount planning, forecasts, technology investments, vendor expenditures, and capital allocations.
• Oversee budget planning, expense management, financial reporting, and variance analysis across the portfolio.
• Ensure effective allocation of resources to strategic priorities and business outcomes.
• Develop executive reporting and performance dashboards to provide transparency into financial and operational performance.
• Facilitate position management, requisition governance, and strategic resource allocation across the organization.
• Champion employee engagement priorities, culture initiatives, communication strategies, and leadership effectiveness.

Risk, Regulatory & Governance Management

• Provide oversight and coordination of first-line risk management activities across the technology organizations.
• Ensure alignment with enterprise risk, compliance, audit, and regulatory expectations.
• Coordinate regulatory examinations, internal audits, risk assessments, remediation programs, and governance reviews.
• Lead business management support for key regulatory and control activities, including RCSA, compliance training, operational risk assessments, and issue management.
• Monitor and report risk metrics, control effectiveness, and governance outcomes to senior leadership.

Executive Communications & Reporting

• Lead development of executive presentations, board materials, management committee updates, regulatory reporting, and strategic communications.
• Build and maintain performance scorecards and KPI frameworks across financial, operational, workforce, risk, and delivery dimensions.
• Develop concise narratives and insights that enable executive decision-making.
• Coordinate communications and change management activities across global technology organizations.

Governance Oversight & Operational Excellence

• Provide governance oversight across strategic initiatives, programs, and technology portfolios.
• Monitor execution against strategic commitments, budgets, objectives, and delivery milestones.
• Drive continuous improvement initiatives that enhance productivity, efficiency, scalability, and organizational effectiveness.
• Establish standardized management processes, metrics, and reporting practices across the organization.
• Lead resolution of complex organizational and operational challenges requiring cross-functional coordination.

Experience and Qualifications

• 15+ years of leadership experience within technology, financial services, business management, COO, strategy, operations, or related functions.
• Significant experience supporting senior technology executives and managing enterprise-scale business operations.
• Strong financial acumen, including budget management, forecasting, workforce planning, and investment governance.
• Deep understanding of risk management, regulatory oversight, audit processes, and governance frameworks within financial services.
• Demonstrated success leading complex, matrixed, and globally distributed organizations.
• Experience developing executive-level communications and board-ready materials.
• Exceptional influencing, stakeholder management, communication, and leadership skills.

Preferred

• Experience supporting Asset Management, Wealth Management, Asset Servicing, or enterprise technology organizations.
• Prior Business Management, COO, Strategy, Chief of Staff, or Technology Operating Office leadership experience.
• Proven track record leading organization-wide transformation and operating model initiatives.

Salary Range

$137,400 - 240,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.