Senior Director of Development, Gift Planning (VPUR)

About the role

• Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.
• As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.
• We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
• If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
• Let's build what's next, together.

The main purpose of our team is to assure the highest possible route quality for our clients worldwide through route ownership, while increasing company's profitability. Directly, assure a lower number of complaints from our clients (especially top ones) and less actions for all other internal teams connected with route setup. This is daily Platform Operations Engineer job.

It is our responsibility to analyze and monitor quality markers (DR, CR, delays...) on the level of providers, networks, routes, clients. We handle spam complaints from suppliers, whitelisting / blacklisting on requests from account managers and notifying relevant parties.

Our team is also responsible for analyzing the usage of Infobip features related to routing, with the assistance of our Dev teams, so their usage and efficiency would be further expanded. As you can read, there are not many dull days within Routing team.

Responsibilities

• Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
• Platform KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
• You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
• You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

Qualifications

• A tech enthusiast looking to build a career in a dynamic environment.
• Have a wide range of IT interests (e.g. knowledge of querying languages, programming logic and computer networks).
• You really care about clients, looking to provide the best possible experience.
• You know that being supportive is a mindset; it's in your true nature to be equally supportive to both your clients and your colleagues.
• You are curious to learn how things work and what you can do to improve them.
• You are not afraid to dig deeper and use your analytic approach to solve technical problems.
• You are eager to progressively solve more complex problems.
• You speak fluently to clients, partners, colleagues and engineering teams alike, in English.