Senior Director of Operations

Job Summary

This person will be detail-oriented, thorough, organized and will play a key role in departmental planning and oversee team's progress. This person will be innovative to enhance productivity, while ensuring compliance of rules and regulations. Candidates should have a strong working knowledge of performance and operations management to optimize productivity and employee performance. An ideal candidate will be one who can thrive in a fast paced, growing organization in the midst of significant change. Needs to be able to manage many priorities and projects that move quickly.

Duties/Responsibilities

• [The following reflects duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.]
• Liaise with President to make decisions for operational activities and set strategic goals
• Take lead on all projects for the company and follow up with progress made
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability with President
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors (leads, carriers, etc.)

Minimum Job Requirements

• Minimum BS/BA in Business Administration or related field or equivalent work experience; Master's degree preferred.
• Significant work experience as a department director or similar position.
• Strong working knowledge of performance and operations management.
• Familiarity with industry regulations and quality standards.

Knowledge, Skills, and Abilities

• Solid computer skills, including Microsoft Office and relational databases and software.
• Exceptional communication and public speaking skills.
• Outstanding leadership and organizational skills.
• Competent collaborator and skilled cross-functional communicator.

Pay and benefits

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.