Senior Director, Partner Account Management (North America)

About the role

This role leads our most important partner segment-Acumatica's largest, highest-potential partners. You'll manage a small team of Major PAMs (3-6) who each work closely with a handful of these partners. Together, this group drives a significant portion of our growth. This is a hands-on leadership role. You'll be working directly with partner executives, helping shape joint plans, driving execution, and making sure we have strong visibility into the business. Just as important, you'll develop your team to operate at a consistently high level. This role reports to the SVP, Partner Sales.

What You'll Do

• Drive outcomes across our most strategic partners Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.
• Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.
• Improve partner productivity and performance above the broader ecosystem.
• Lead and grow the Major PAM team Lead, coach, and develop a team of 3-6 Major PAMs.

• Set a high bar for account management, planning, and execution.
• Help each team member grow into a stronger, more strategic operator.
• Own relationships with top partners and their customers Build and maintain strong relationships with partner executives, including C-suite.
• Stay closely connected across sales, delivery, and leadership within each partner.
• Act as an executive sponsor on key deals and for strategic end customers.

• Drive annual planning and execution Lead the annual planning process with each major partner.
• Ensure plans are clear, measurable, and tied to growth and customer outcomes.
• Hold both the team and partners accountable to execution.
• Run high-impact QBRs Raise the quality and consistency of QBRs across the team.
• Participate directly in the most important partner reviews.

• Keep the focus on forward-looking growth, performance, and accountability.
• Own forecasting and business visibility Drive forecast accuracy and pipeline quality across major partners.
• Ensure clear visibility into risks and opportunities.
• Provide straightforward, reliable updates to leadership.
• Be the voice of the partner internally Represent the needs of top partners within Acumatica.

• Influence programs, product, and go-to-market based on partner feedback.
• Champion key partner asks and helps remove internal friction.
• Scale what works Identify and establish best practices across major partners.
• Share and drive adoption of those practices across the broader PAM team and ecosystem.

Qualifications & Requirements

Bachelor's degree in Business, Management, or related field required. MBA or advanced degree preferred. 10+ years of people leadership experience leading teams in partner management, account management, or similar roles. Experience working with complex B2B solutions (ERP experience strongly preferred). Deep expertise managing and growing strategic partner relationships. Strong operator-comfortable with planning, forecasting, and driving accountability Able to work effectively at the executive level, both internally and with partners Direct sales experience is a plus.

Additional Information

This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $200,000-$220,000 annually.

This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance.

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work.

US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.