Senior Director, Tax Operations

About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Senior Director, Tax Operations to join our team. This is a Hybrid (3 days a week, Santa Clara, CA) role, reporting to the VP of Tax in the Finance department. This is an opportunity to own and lead the quarterly and annual global income tax provision process (ASC 740), shape corporate tax compliance policies, and manage a high-performing global team of tax professionals. You will drive automation initiatives to scale our tax infrastructure alongside the rapid expansion of Zscaler's global business operations.

What you'll do (Role Expectations)

• Lead ASC 740 Global Provision: Direct the end-to-end quarterly and annual global income tax provision processes and related SEC disclosures (10-K/10-Q), ensuring the highest standards of financial accuracy.
• Manage Compliance & Audits: Oversee the timely filing of U.S. Federal, State, and local tax returns, and act as the primary interface with tax regulatory authorities for audits.
• Own SOX & Audit Controls: Develop, enhance, and maintain rigorous SOX control processes while managing external financial statement audits of the global income tax provision.
• Support International Compliance: Coordinate critical international tax reporting requirements, including foreign tax credits, branch operations, CFC reporting, and Country-by-Country Reporting (CbCR).
• Drive Automation & Scaling: Partner with cross-functional finance teams to implement technology, leverage ERP systems (SAP), and streamline tax reporting workflows.
• Proven track record of building and leading high-performing teams, with a dedicated focus on mentoring, active coaching, and driving the professional development of global tax professionals

Who You Are (Success Profile)

• You thrive in ambiguity, comfortably carving out a clear path forward in dynamic environments and viewing undefined challenges as opportunities to build meaningful solutions.
• You act like an owner, operating with high integrity and a strong bias for action while seamlessly shifting between high-level strategic planning and hands-on execution to achieve mission success.
• You are a proactive problem-solver who is energized by complex challenges and dedicated to delivering high-impact solutions.
• You are a high-trust collaborator, passionately supporting team achievements and fostering trust through constructive, candid, and respectful feedback.
• You are an active learner with a true growth mindset, continuously seeking out feedback and professional development to elevate your contributions and support your teammates with purpose.

What We're Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 15+ years of corporate tax experience with a proven track record combining Big 4 public accounting and large multinational corporate tax department leadership
• Certified Public Accountant (CPA) license with comprehensive subject matter expertise in US GAAP Tax Accounting (ASC 740)
• Extensive technical proficiency in U.S. federal, state, local, and international tax laws, with proven experience coordinating tax provision processes across multiple jurisdictions
• Demonstrated experience leading, inspiring, and mentoring a high-performing global team of tax professionals

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Master's Degree in Taxation or LLM
• Advanced proficiency in Excel tax modeling and hands-on experience with specialized tax provision software (e.g., Corptax, OneSource Tax Provision)
• Strong working familiarity with large ERP platforms, preferably Net-Suite, and G-Suite collaboration tools
• A proven track record of championing and implementing process improvement initiatives to scale a global tax function

#LI-Hybrid

Pay and benefits

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range $232,000—$290,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.