Senior Document Controller

About the role

AECOM is seeking two Senior Document Controller's for one of our offices in Sacramento, CA. This role serves as a subject matter expert and technical lead for document control operations and systems, supporting both current project needs and the enterprise-wide document control initiatives.

This role ensures compliance with document control standards, oversees document management processes, supports system administration and adoption, and provides guidance to project teams and stakeholders. The position plays a key role in maintaining document integrity, audit readiness, and continuous improvement across complex programs.

• Serve as a senior-level subject matter expert for document control systems, processes, and standards across the organization
• Provide guidance, mentoring, and technical support to Document Controllers, Program Analysts, and project teams
• Act as a system administrator or power user for the enterprise Document Control System, supporting configuration, permissions, workflows, and troubleshooting
• Support enterprise document control initiatives, including system rollout, enhancements, and adoption strategies
• Oversee document intake, processing, distribution, storage, and archival activities to ensure compliance with standards, contractual requirements, and regulatory obligations
• Ensure adherence to document control procedures, metadata requirements, naming conventions, version control, and classification standards
• Review document submittals for completeness, accuracy, and compliance prior to acceptance into document management systems
• Support audit readiness efforts by ensuring documentation is complete, traceable, and properly maintained
• Support the procurement, deployment, configuration, and optimization of the enterprise-wide Document Control System
• Participate in defining system requirements, workflows, user roles, and reporting capabilities
• Identify system gaps, risks, and improvement opportunities; recommend and support enhancements to improve efficiency and data integrity
• Develop and maintain process maps, SOPs, desk manuals, and system user guides
• Monitor document control performance metrics, workload trends, and compliance indicators
• Maintain document control dashboards, trackers, and reporting tools to provide visibility into system health and operational performance
• Support risk identification and mitigation by maintaining document control risk logs and issue trackers
• Prepare summaries, reports, and briefings for leadership related to document control performance and system adoption
• Serve as a primary point of contact for document control matters with internal staff, consultants, contractors, and external partners
• Coordinate closely with project teams, IT, Business Analysts, procurement, and compliance staff to support document control needs
• Provide training, onboarding, and ongoing support to users of document control systems
• Support change management efforts related to new tools, workflows, and standards
• Contribute to continuous improvement initiatives to enhance document control efficiency, clarity, and consistency
• Support special projects, enterprise initiatives, and strategic priorities as assigned
• Promote a culture of accuracy, accountability, and best practices in document control

Minimum requirements

• BA/BS + 8 years of relevant experience or demonstrated equivalency of experience and/or education.

Preferred Requirements

• Experience supporting or administering an enterprise-wide Document Control System as a system administrator or SME
• Experience on at least two (2) projects similar in scope and complexity, preferably within large infrastructure, transportation, or public-sector programs
• Demonstrated experience performing document control functions on complex programs or capital projects
• Strong knowledge of document management systems, document control standards, and compliance requirements
• Proficiency with Microsoft Office, SharePoint, Adobe Acrobat, and enterprise document management platforms
• Strong organizational, analytical, and communication skills with the ability to manage multiple priorities
• Experience developing SOPs, workflows, process maps, and training materials
• Ability to work independently and collaboratively with multidisciplinary teams
• Professional certification in document or records management (e.g., CDIA+, CRM) or equivalent
• Familiarity with audit processes, regulatory compliance, and document retention requirements
• Experience supporting system implementation, change management, or enterprise process improvement initiatives

Additional Information

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.