Senior Engagement Manager

Your Impact

Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services(PS) team.

• Works closely with Sales to help support Sales pipeline, sell Professional Services, and develop Statements of Work(SOW) defining the project's goals/objectives, scope, and deliverables
• Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project's goals and objectives as defined in the SOW
• Communicates project milestones, estimated delivery dates, and potential delays to all levels of customers and internal stakeholders
• Responsible for day-to-day management and leading multiple projects to completion on time and within budget
• Liaising with executives and project stakeholders providing project progress and reports as required
• Predict resources needed to reach the project's objectives and manage resources in an effective and efficient manner
• Responds to customer questions and guides them to a successful implementation of Redwood product(s)
• Identifies project gaps and makes recommendations to improve project management and implementation processes
• Works with PS management to meet and exceed PS team KPIs
• AI forward thinking looking for opportunities to optimize and drive efficiencies through AI initiatives

Your Experience

• 5+ years experience in "customer-facing" program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
• 2+ years experience leading workload or business process automation engagements
• ERP experience, particularly SAP, awareness of SAP Rise, S4/Hana a bonus
• Ability to manage multiple engagements at the same time
• Curious and inquisitive
• Project management certification preferred
• Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
• Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
• Strong time management skills with ability to calibrate priorities daily.
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
• Exemplary customer service attitude with business development and customer relationship management experience.
• Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
• Experience with Professional Services Automation(PSA) software preferred.
• Experience with Smartsheet a bonus.
• Experience selling Professional Services to new or prospective clients pre-implementation is an advantage
• Experience selling Professional Services to new or prospective clients pre-implementation is advantageous.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Legal Bit

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