Senior Engineer II, Product Support - NPI

About the role

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a Senior Engineer II - Technical Support, you will lead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM tools at customer sites. Acting as a critical bridge between engineering, factory, and field teams, you will own installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations. Your work will directly drive customer satisfaction through readiness, quality, and rapid issue resolution.

In this role, you will operate across demo labs, manufacturing environments, and customer fabs-supporting tool builds, validating readiness, and enabling successful installations. You will collaborate closely with Global Product Support (GPS) and field teams to ensure tools meet performance expectations and that regional teams are fully prepared to support them independently.

From initial builds through customer ramp, you will play a key role in ensuring smooth transitions, strong technical execution, and effective escalation management while mentoring and supporting field teams.

What You Will Be Working On

• Work with a safety-first mentality
• Engage early in the demo lab, working alongside Global Product Support (GPS)
• Support and learn from initial tool builds at manufacturing facilities and ensure readiness for customer shipment
• Partner with GPS and Field teams to install and bring up tools at customer sites
• Verify tool setup, startup, and operational performance meet specifications
• Train local Field Service Engineers (FSEs) and ensure full operational readiness
• Confirm local teams are fully qualified to independently support the tool
• Support regional escalations during NPI and drive rapid resolution
• Travel domestically and internationally as required (typically 50% minimum, including extended travel

What We Are Looking For

• Bachelor's degree in technical field (Engineering, Chemistry, Computer Science) or equivalent technical training

OR Associate's degree in technical field with 6+ years of in-fab experience

• 3+ years of experience at ASM or directly related experience (ALD, PEALD, EPI, PECVD, CVD)
• 5+ years of experience in the electronic or semiconductor industry preferred
• Experience supporting tool installation, qualification, and ramp in semiconductor fabs
• Knowledge of structured troubleshooting (hypothesis-based problem solving)
• Familiarity with escalation management and field support models

What Sets You Apart

• Experience with ASM platforms (XP8, Synergis, Intrepid, Prominis)
• Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers
• Strong team collaboration skills with the ability to work independently and lead meetings
• Structured, logic-based troubleshooting skills with the ability to coach others
• Ability to operate effectively in a fast-paced, multifunctional environment independently
• Strong multitasking and organizational capabilities
• Advanced electrical, mechanical, and overall system knowledge (hardware, software, process)
• Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
• Excellent communication skills-clear, concise, and effective with peers, management, and customers
• Strong leadership qualities with the ability to mentor and develop others
• Acts as a role model while fostering strong internal and customer relationships