Senior Enterprise Support Engineer
- Location
- New York City, NY (Remote)
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 4+ years
- Listed
- Today
Skills & highlights for this role
- Technical support or support engineering experience
- Production incident investigation and resolution
- SQL
- Cloud log analysis tools (CloudWatch, Datadog, Splunk, Grafana, or Loki)
- REST APIs
- JSON
- Webhooks
- HTTP status codes
- Browser developer tools
- Enterprise stakeholder advisory on video calls
- Generative AI and agentic coding tools
Also useful
- SSO
- SAML 2.0
- OAuth 2.0
- Okta
- GitHub code inspection
About the Role
Join a team at an AI company as a hands-on technical advisor for enterprise customers. You will own complex customer issues from investigation through resolution, contribute to production incident response, and help improve the support function.
What You'll Do
- Own enterprise customer technical issues from initial contact through resolution.
- Lead video calls with senior customer stakeholders, including strategy discussions and incident de-escalations.
- Analyze SQL queries, cloud logs, JSON payloads, and source code to identify root causes.
- Investigate, reproduce, and resolve incidents involving web applications, REST APIs, webhooks, microservices, and databases.
- Use generative AI and agentic coding tools to automate triage, analyze logs, and develop self-service knowledge resources.
- Build and refine support playbooks, service-level agreements, escalation paths, and diagnostic runbooks.
- Identify customer workflow challenges and partner with Product and Engineering on requirements and product improvements.
What We're Looking for
- At least 4 years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
- Experience independently investigating and resolving production incidents across applications, APIs, webhooks, microservices, and databases.
- Hands-on SQL skills and practical experience with cloud log analysis tools such as CloudWatch, Datadog, Splunk, Grafana, or Loki.
- Strong understanding of REST APIs, JSON, webhooks, HTTP status codes, and browser developer tools.
- Experience advising enterprise stakeholders on live video calls and handling high-stakes customer situations.
- Active use of generative AI and agentic coding tools for log analysis, code navigation, or workflow automation.
- Familiarity with SSO, SAML 2.0, OAuth 2.0, or Okta; experience inspecting code in GitHub is also useful.
Location
Remote, with a requirement to be located on the U.S. East Coast. Primary location: New York, New York, United States.
From Clera's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Senior Enterprise Support Engineer role at Clera, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Senior Enterprise Support Engineer job at Clera located?
Yes, this Senior Enterprise Support Engineer opening at Clera is listed as New York City, NY (Remote). Always check Clera's application page for specific state eligibility or relocation policies.
What qualifications are required for Senior Enterprise Support Engineer at Clera?
For the Senior Enterprise Support Engineer role, Clera highlights 4+ years of relevant experience; experience with Technical support or support engineering experience, Production incident investigation and resolution, SQL, Cloud log analysis tools (CloudWatch, Datadog, Splunk, Grafana, or Loki), REST APIs, JSON. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Senior Enterprise Support Engineer position at Clera?
This listing links directly to Clera's Ashby application page. You can apply directly on Clera's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.