Senior Epic Applications Analyst

About the role

As an Advisory, HB Epic Applications Analyst, your work at Tegria will focus on providing Epic application expertise to managed services clients and to consulting clients. Configures, optimizes, troubleshoots and support Epic applications to meet the needs of healthcare organizations. Collaborates with stakeholders to analyze business and clinical workflows, troubleshoot technical issues, evaluate, recommend and implement system enhancements. Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations.

The role you play

An effective Advisory, HB Epic Applications Analyst will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

Client Engagement & Communication

• Communicate clearly and proactively, providing timely updates and managing client expectations.
• Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions.
• Collaborate with Client Success Managers to assist with client requests and provide outcome data.

System Analysis & Solution Implementation

• Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications.
• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates.
• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues.
• Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly.

Testing, Training & Documentation

• Build, test, train, and implement new infrastructure, workflows, and policies.
• Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy.
• Document current processes, analyze gaps, and deliver actionable improvements.

Ongoing Support & Issue Resolution

• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.
• Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs.
• Provide Tier 3 project support to multiple clients.
• Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.
• Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions.

Risk Management & Continuous Improvement

• Adhere closely to customer policies surrounding change control and build documentation.
• Identify and escalate engagement risks related to timelines, resources, and other issues while creating mitigation plans.
• Proactively notify team members and management of potential delays or obstacles.

Team Support

• Actively participate in and support efforts to build and maintain quality service delivery.
• Contribute to the development and maintenance of the knowledge base, workflows, and other documentation.
• Report potential engagement expansion opportunities identified while working on assigned engagements.
• Develop materials to support sales efforts as needed.
• Help scope potential new engagements.
• Track and report the measurable impact of work, ensuring value for both the client and Tegria.
• Stay current with EHR system certifications and application knowledge.
• Serve as an application lead as appropriate.
• Mentor less experienced team members.
• Performs other generally related duties as assigned.

What we're looking for

We expect

• Bachelor's degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience.
• Epic certification with the ability to support in three or more applications: HB, PB and Claims.
• Typically, 8+ years of wide-ranging experience as an Epic application analyst or in Epic consulting.
• Working successfully on multiple projects or multiple clients simultaneously.
• Expert knowledge of assigned applications and relevant workflows.
• Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements.
• Recognized as an advanced individual contributor and subject matter expert with specialized skill set and broad understanding of related areas.
• Understands the interrelationships of different functions/departments/disciplines.
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria

People who are successful in this role

• Are productive, responsive, and reliable in a remote working environment.
• Swiftly adjust priorities and plans in response to changing workload, circumstances, or feedback.
• Articulate thoughts clearly, persuasively, and tactfully, accurately conveying ideas and reasoning in a way that resonates with clients.
• Translate complex technical and business concepts to varied audience levels, ensuring clear communication with both technical and non-technical stakeholders.
• Deliver engaging presentations with confidence, energy, and polished style.
• Actively contributes to a collaborative team environment by sharing knowledge, developing skills, and supporting overall team performance.
• Project competence, credibility, and trustworthiness.
• Take ownership of their work and outcomes, holding themselves accountable for meeting deadlines, achieving results, and upholding quality standards without relying on external pressure or oversight.
• Adhere to project timelines an proactively notify team members and management of any potential delays or obstacles.
• Continually refine their expertise in EHR applications and broaden their abilities across multiple ones.

Perks and benefits

Top talent deserves top rewards. We've carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life's important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.