Senior Field Service Technician

Senior Field Service Technician | Louisville, KY

If you're someone who enjoys troubleshooting equipment, working directly with customers, and solving technical challenges in the field, this opportunity was built for you.

As a Senior Field Service Technician, you'll work at customer sites helping inspect, diagnose, maintain, repair, and support critical water treatment and process equipment. Every day brings something different, whether it's resolving a mechanical issue, supporting a customer, or helping keep essential operations running safely and efficiently.

This is more than a service position. It's an opportunity to become a trusted technical resource while building a rewarding career with a global leader in water technology.

• Why This Role Is Different
• Every day presents new technical challenges
• Work directly with customers and make an immediate impact
• Primarily local territory with very limited overnight travel
• Overtime opportunities available
• Gain exposure to multiple technologies and applications
• Develop valuable troubleshooting and field service expertise

Be part of a company solving critical water and environmental challenges

Strong opportunities for career growth and advancement within Xylem

What You'll Be Doing

• Perform field service activities at customer locations safely and efficiently.
• Troubleshoot mechanical, HVAC, plumbing, and light electrical equipment issues.
• Diagnose equipment conditions and recommend solutions.
• Perform preventative maintenance and repair activities.
• Support water treatment and process equipment operations.
• Identify and correct safety concerns on customer and company-owned equipment.
• Interact directly with customers to provide technical support and service.
• Work across multiple customer sites and technologies.
• Maintain company equipment, tools, inventory, and vehicles.
• Follow all safety procedures and company standards.
• Support a positive customer experience and represent Xylem professionally in the field.
• Collaborate with teammates and internal support groups to resolve customer issues.

Where You'll Make an Impact

• Your work directly supports customers who depend on reliable equipment and technical expertise every day.
• By helping maintain safe and efficient operations, you'll contribute to customer success, equipment reliability, and Xylem's mission of advancing sustainable water solutions worldwide.

Required Qualifications

• High School Diploma or GED.
• Valid driver's license and ability to meet company driving requirements.
• Ability to obtain customer clearances as required (TWIC, DISA, etc.).
• Customer service experience.
• Experience using Microsoft Office and smart devices.
• Strong troubleshooting and critical-thinking skills.
• Ability to operate a company vehicle.

Preferred Qualifications

• HVAC experience.
• Light plumbing experience.
• Light electrical troubleshooting experience.
• Controls experience is a plus.
• Water treatment or wastewater experience is a plus.
• Previous field service experience.
• Experience working with industrial or commercial equipment.
• Strong mechanical aptitude.

Skills That Will Help You Succeed

• Mechanical aptitude
• HVAC troubleshooting
• Light electrical troubleshooting
• Plumbing fundamentals
• Controls knowledge (preferred)
• Problem-solving skills
• Customer-focused mindset
• Communication skills
• Critical thinking
• Time management
• Adaptability
• Safety awareness
• Team collaboration
• Ability to work independently when needed

Travel Requirements

• This position primarily supports customers throughout the Louisville territory.
• Overnight travel is very limited and typically represents 20% or less per quarter.
• Most travel is local, allowing technicians to return home daily.
• Overtime opportunities are available based on customer needs and business demands.

What We Offer

• Generous PTO and paid holidays
• Dollar-for-dollar 401(k) match with profit sharing
• Medical, dental, and vision coverage available from Day 1
• Tuition reimbursement
• Career progression opportunities
• Employee wellness programs
• Paid parental leave
• Employee discount programs
• Recognition and reward programs
• Overtime opportunities available
• Ongoing training and professional development

Compensation

The estimated pay range for this position is $30-$33 per hour, depending on skills and experience. Starting pay is determined by several factors, including relevant experience, technical expertise, certifications, and overall qualifications.

Additional Information

• Must be able to work effectively in a team environment.
• Ability to work independently with minimal supervision.
• Must maintain safe work practices at all times.
• Field-based position serving customer sites throughout the Louisville area.
• Strong customer interaction and communication skills are essential.
• Demonstrates accountability, ownership, and a commitment to service excellence.

Ready to Make an Impact?

Join Xylem and become part of a team helping communities, industries, and utilities solve some of the world's most important water challenges.

Apply today and help us build a more water-secure future.

#LetsSolveWater

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication, where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed.

#XylemCareers #GlobalImpact #WaterInnovation #FieldService #LetsSolveWate

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation