Senior Field Supervisor - Ramp Manager

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Key Responsibilities

Lead Customer Ramp Programs

• Own end-to-end planning and execution of customer ramp initiatives, including new tool deployments, manufacturing expansions, relocations, conversions, and qualification activities.
• Develop and maintain ramp plans, schedules, milestones, and readiness reviews.
• Coordinate activities across Operations, Service, Applications, Installation Management, Supply Chain, Sales, and Customer organizations.
• Drive issue resolution and risk mitigation to maintain schedule and production commitments.

Drive Operational Readiness

• Lead installation and qualification readiness planning for customer sites.
• Partner with Installation Managers to ensure resources, site readiness, and schedules are aligned for successful execution.
• Monitor progress against plan and implement recovery actions when required.
• Support customer production readiness through proactive planning and execution management.

Manage Customer Communications

• Serve as a key operational interface between KLA and customer leadership teams.
• Lead operational reviews, working groups, ramp governance meetings, and executive updates.
• Deliver concise, executive-level communications regarding ramp progress, resource needs, risks, escalation items, and recovery plans.
• Ensure alignment between customer expectations and business deliverables.

Resource & Capacity Planning

• Forecast staffing and support requirements needed to meet customer demand.
• Coordinate resources across global service, installation, and applications teams.
• Identify resource gaps and drive mitigation actions.
• Facilitate cross-regional collaboration to optimize execution and capacity utilization.

Escalation & Risk Management

• Lead resolution of high-impact customer and operational issues.
• Drive structured escalation management processes across multiple organizations.
• Ensure leadership visibility to critical issues and recovery status.
• Track and report program risks, dependencies, and mitigation actions.

Operational Excellence

• Monitor key operational performance indicators related to ramp execution.
• Drive accountability for action-item closure and continuous improvement.
• Implement and share best-known methods (BKMs) and operational best practices.
• Support process improvements that improve cycle time, customer satisfaction, and execution quality.

Key Competencies

• Program & Project Management
• Executive Communication
• Customer Relationship Management
• Strategic Planning & Forecasting
• Operational Excellence
• Resource Planning
• Escalation Management
• Risk Assessment & Mitigation
• Cross-Functional Leadership
• Change Management
• Data Analysis & Reporting
• Continuous Improvement

Success Measures

Success in this role will be measured by

• Achievement of customer production ramp milestones.
• Installation and qualification performance versus plan.
• Forecast and capacity planning accuracy.
• Reduction of schedule delays and escalations.
• Customer satisfaction and stakeholder alignment.
• Effective communication of risks, issues, and recovery plans.
• Delivery of operational improvements that enhance execution quality and cycle time.

Minimum Qualifications

• Bachelor's degree in Engineering, Operations Management, Business, or a related discipline.
• 5+ years of experience in program management, operations, field service, manufacturing, or customer support.
• Experience leading complex cross-functional projects and customer-facing initiatives.
• Strong communication, presentation, and executive reporting skills.
• Demonstrated ability to influence without direct authority and drive results across organizational boundaries.

Base Pay Range

$81,300.00 - $138,200.00 Annually

Primary Location: USA-TX-Austin-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

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