Senior Field Support Supervisor - SPTS - Plasma Etch and Deposition Systems

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Field Support Supervisors are core to KLA’s technology.

At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.

For the SPTS Toolset position, candidates should possess a strong technical foundation in electronics, RF systems, mechanical engineering, vacuum technology, and plasma processing equipment.

What You'll Do

• Perform coordination of troubleshooting, repair, and preventive maintenance on semiconductor manufacturing equipment, including plasma etch, dry etch, PVD, and CVD systems, ensuring maximum tool performance and uptime.
• Knowledge of and experience required with: Chamber, Plasma Etch, Dry Etch, RF Systems, Vacuum Systems, Semiconductor Equipment, Preventive Maintenance, Troubleshooting, Bosch Process, Surface Inspection, PVD, CVD.

• Ability to build and maintain strong customer relationships while representing KLA professionally and identifying opportunities to support the broader product portfolio.
• Provide timely technical feedback to drive continuous product improvements and enhance business processes.
• Assure training and certification of a team of engineers
• Develop and drive a positive, collaborative work environment and a positive leader who can develop the team
• Learn/ Model KLA business processes and drive customer
• Coordinate rapid response to critical issues and drive customer escalations to ensure a customer focused approach.
• Drive operational excellence through strong systems, documentation, and execution discipline
• Develop and maintain strong internal and external relationships
• Manage cost through effective resource deployment and install case oversight
• Present business updates and performance insights to senior leadership
• Represent Customer Operations in Product Life Cycle teams
• Partner cross-functionally with engineering, customers, and leadership
• Hire, coach, and develop a high-performing field support team

What You Bring

• 3–5 years in a lead or supervisory role
• 3–5 years supporting semiconductor capital equipment
• Experience with semiconductor manufacturing equipment, particularly etch and plasma processing systems, is highly preferred.
• Strong communication skills across RF, pneumatic, vacuum, and electronic systems (AC and DC), with the ability to apply structured fault isolation models
• Working knowledge of plasma etch processes, including Bosch processing, etch rate optimization, ash rate performance, and SurfScan defect analysis.
• Experience supporting customers through system commissioning, corrective maintenance, equipment repair, and preventive maintenance activities.
• Strong project management and organizational skills
• Clear communication and confident presentation abilities
• Customer-first mindset with strong interpersonal skills

Minimum Qualifications

BS/AA degree or equivalent experience

Base Pay Range

$81,300.00 - $138,200.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

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