Senior Global Product Manager

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Mission

We are seeking a seasoned Senior Global Product Manager to lead the development and lifecycle management of CenTrak's RTLS hardware and firmware solutions. This individual will play a critical role in connecting customer needs, field insights, and business strategy to deliver high impact product outcomes. The ideal candidate thrives in a fast-paced, cross-functional environment and brings a strong ability to translate complex healthcare workflows into scalable, reliable product solutions.

Responsibilities

Product Ownership & Strategy

• Own the end-to-end lifecycle of RTLS hardware and firmware products, ensuring performance, scalability, and clinical reliability
• Drive a value-based product roadmap aligned to CenTrak's strategic priorities and real-world healthcare challenges
• Leverage data, VOC, and field feedback to continuously refine priorities and roadmap direction

Backlog & Execution Leadership

• Maintain and prioritize a global product backlog focused on customer impact, business value, and technical feasibility
• Partner closely with engineering teams to ensure clear requirements, efficient execution, and timely delivery

Voice of Customer & Field Engagement

• Lead structured Voice of Customer (VOC) efforts across clinicians, administrators, and operational stakeholders
• Engage directly with customers and field teams to understand workflow challenges and operational opportunities
• Translate insights into actionable product enhancements and innovations

Cross-Functional Leadership

• Collaborate with engineering, PMO, supply chain, quality/regulatory, sales, services, and marketing to ensure seamless delivery and adoption
• Act as a bridge between technical teams and business stakeholders

Sustainment & Operational Excellence

• Lead sustainment strategy to minimize customer disruption and ensure ongoing reliability of deployed solutions
• Drive improvements in field performance, issue resolution, and lifecycle efficiency

Market & Innovation

• Monitor market trends, competitor landscape, and emerging technologies
• Identify opportunities to enhance CenTrak's RTLS platform capabilities and differentiation

Performance & Impact

• Define and track key product performance metrics, including adoption, reliability, and customer satisfaction
• Communicate product performance and roadmap progress to leadership

Qualifications

• Bachelor's degree in engineering, business, or a related technical discipline; advanced degrees or hybrid technical/business backgrounds preferred.
• 6-8+ years of experience in product ownership or management with a strong emphasis on hardware and firmware development and sustainment, ideally in healthcare environments.
• Solid understanding of the healthcare technology landscape; RTLS or MedTech experience is highly desirable.
• Proven expertise in Agile methodologies; Certified Scrum Product Owner (CSPO) or equivalent certification preferred. Ability to work within a Phase Gate process for New Product Development.
• Demonstrated ability to lead multi-disciplinary hardware initiatives with a proven record of achieving project milestones.
• Experience interfacing with clinical professionals and translating clinical workflows into actionable product requirements.
• Ability to conduct product demos and convey solution value to leadership and other stakeholders.
• Persuasive communication skills, executive presence, thoughtful stakeholder management, and polished presentation skills with a global, cross-cultural perspective.
• Ability to make date informed decisions in ambiguous situations and balance short-term needs with long-term strategy.
• Willingness and ability to travel (25- 35%) to customer sites across North America to capture direct feedback and ensure alignment with field realities.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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