Senior Healthcare SaaS Trainer

The opportunity

Steer's platform spans AI voice and chat agents, clinical documentation, patient access, and deep EHR integrations. Making that clear to a new hire, a hospital administrator, or a skeptical CIO is a craft. You will own it.

As our Senior Healthcare SaaS Trainer, you will be the person who makes everyone at Steer and every customer confident with the product. You will build the training function from the ground up, own onboarding and enablement, and be a trusted product voice in front of clients and prospects. You will work closely with Product, Engineering, Implementation, Customer Success, Support, Sales, and People Operations.

What you will do

Build the training program

• Become the product expert. Learn Steer's products, workflows, and integrations deeply, and stay current as releases ship.
• Design persona-based training for administrators, front-desk and call center staff, clinicians, executives, and technical teams.
• Create the materials including decks, guides, videos, FAQs, job aids, and e-learning content.

Make every new hire product-ready

• Own product training in onboarding and build role-specific learning paths for Sales, Implementation, Customer Success, Support, and other teams.
• Run refreshers and close knowledge gaps in partnership with People Operations and department leaders.

Train customers to succeed

• Lead administrator, end-user, and role-based training as part of implementation and onboarding.
• Tailor plans to each client's workflows, configuration, and goals.
• Partner with Implementation and Customer Success to drive adoption and spot ongoing education needs.

Support Sales

• Deliver product demonstrations built around prospect use cases and workflows.
• Develop demo scripts, training environments, and enablement content, and step in as a product resource on pre-sales calls when deeper expertise is needed.

Explain how Steer connects to everything else

• Understand our architecture, integrations, and data flows well enough to explain them clearly to both technical and non-technical audiences.
• Work with Product and Engineering to stay ahead of system changes, and build common integration questions into your training.

What you bring

• 5+ years training users on healthcare SaaS or health IT platforms, in product training, customer education, software implementation, or enablement.
• Hands-on familiarity with EHR/EMR environments and how clinical and front-office workflows run in hospitals and physician groups.
• Proven experience teaching complex SaaS applications to varied audiences.
• Experience building persona-based and role-based training programs.
• Excellent presentation, facilitation, and communication skills.
• Working knowledge of APIs, integrations, data flows, and system-to-system connectivity. You do not need an engineering background, but you need to be curious about how systems fit together.
• A customer-first mindset and comfort in a fast-paced startup.
• Location in the DFW metroplex, with the ability to work in office on a hybrid schedule.

Strongly preferred

• Experience training on or implementing Epic, Oracle Health (Cerner), MEDITECH, athenahealth, or similar EHRs.
• Familiarity with HL7, FHIR, SFTP, or similar healthcare integration technologies.
• Experience supporting enterprise software implementations and delivering sales demos.
• Experience creating e-learning, video training, or LMS content.

What success looks like

• First 90 days: You can demo the core platform confidently, have mapped the audiences that need training, and have delivered your first onboarding session.
• First 6 months: Role-based learning paths for new hires and a standard client training package are live.
• First 12 months: New hires ramp faster, customers adopt more quickly, and Sales and Implementation rely on your materials every week.

Benefits

Why Steer

• Own a function. You will build training at Steer from the ground up, with visible impact on ramp time, adoption, and revenue.
• Work on technology that matters. Our AI is live in hospitals today and measurably improving patient access.
• Learn across the business. You will work with product, engineering, sales, and customer teams every day.
• Health/Vision/Dental/Life Insurance, PTO and Stock Equity