Senior HPC Engineer, Services

At Rescale, this means you will work on and impact

• Become an expert in the Rescale platform and its application to customer workflows.
• Deliver deep technological solutions and support related to some of Rescale’s most powerful features.
• Publish, manage and optimize complex HPC software for our most demanding customers.
• Develop and implement processes and best practices associated with HPC services and support.
• Advocate customer needs internally and working collaboratively with the sales, product and engineering teams to achieve customer success goals and contribute to overall company objectives.
• Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention.
• Identify opportunities for increased productivity through automation and tools and implement these solutions.
• Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables.
• Provide technical support to our customers, independent software vendors and strategic partners.
• Solve various problems related to the software customers are running on Rescale, requiring a high level of knowledge of the software and an in-depth knowledge of the environment the software runs in.
• Maintain the software available on Rescale, including installing and benchmarking the software, and optimizing the software’s performance for the environment it runs in.

What we’re looking for

• 5+ years experience with HPC Systems and HPC Applications
• Experience with Linux/Unix and Windows operating system environments
• Experience with scripting languages like Bash and Python
• Familiarity with cloud computing platforms such as AWS, Azure or Google Cloud
• High-level knowledge of HPC, schedulers, MPI, containers, kubernetes, and GPU computing
• Familiarity with scientific computing libraries and tools like OpenMP and CUDA
• Experience applying AI-assisted workflows as part of the software development lifecycle - using AI agents, code generation, and automation as multipliers for engineering velocity and quality
• General knowledge in at least one CAE discipline (CFD, FEA, EDA, ML/AI, Molecular Dynamics, Weather Forecasting, Optics, etc.)
• Experience working with diverse stakeholders across IT, engineering, and R&D
• A self-starter with a proven track record of driving project success and aligning in complex cross-team environments
• Technical aptitude to deeply understand the product and platform experience and customer journey within the high-performance computing and enterprise PaaS environment
• Excellent verbal and written communication skills to interact with colleagues and cross-functional teams and third parties
• BS/BA degree in Engineering, Computer Science, or related field

Additional information

As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the Rescale Applicant Privacy Policy here.