Senior HRIS Analyst - Workday (Hybrid)

About the role

• Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).
• The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
• We are pleased that you are interested in exploring opportunities to join RFCUNY.
• Primary Location: RESEARCH FOUNDATION OF C.U.N.Y.
• Bargaining Unit: No

Summary

The Senior HRIS Analyst - Workday supports the effective operation, administration, and continuous improvement of RFCUNY's OneRF Workday platform, with a focus on HR operations, employee transactions, case management, reporting, testing, and user support. Serving as a key functional resource to HR leadership and staff, the Analyst provides timely troubleshooting, improves business processes, and collaborates with functional leads, Systems and Information Services (SIS), Finance, Grants & Contracts, and other stakeholders to ensure accurate, efficient, and service-oriented operations.

Responsibilities

• Workday Functional and Operational Support
• Provide day-to-day functional support for Workday HCM processes, including recruiting, hiring, onboarding, compensation, benefits, absence, time tracking, payroll-related workflows, and employee changes.
• Troubleshoot system transactions, approvals, effective dates, workflow exceptions, and errors, prioritizing issues affecting employee compensation, benefits, hiring, and compliance.
• Collaborate with functional leads, SIS, and authorized technical partners to resolve system issues, support approved changes, and improve operational efficiency.
• Serve as a responsive resource to departmental staff, providing guidance on Workday functionality, business processes, and system-related issues.
• Case Management and Service Delivery
• Support OneRF Case Management by monitoring, documenting, assigning, tracking, escalating, and resolving employee-related inquiries and system issues.
• Monitor outstanding and high-priority cases, identify recurring problems, and coordinate timely resolution with appropriate functional leads and support teams.
• Prepare case management reports and recommend improvements to enhance service delivery, response times, and user experience.
• System Testing, Enhancements, and Process Improvement
• Coordinate user acceptance testing (UAT) and regression testing for Workday releases, system enhancements, integrations, and business process changes.
• Develop test scenarios, document results, identify system defects, and coordinate corrective actions with functional leads and technical support teams.
• Evaluate existing workflows, identify inefficiencies, and recommend improvements to simplify processes, strengthen controls, and enhance system functionality.
• Support implementation activities, including documentation, user communications, and readiness for approved system changes.
• Reporting, Data Integrity, and Payroll Support
• Develop and maintain standard and ad hoc Workday reports and dashboards to support operational monitoring, data analysis, and management decision-making.
• Review employee records and transactions to identify discrepancies, incomplete information, processing delays, and potential data integrity issues.
• Support authorized data validation, reconciliation, and Enterprise Interface Builder (EIB) activities, including high-volume hiring and employment transactions.
• Collaborate with HR functional leads and Payroll to identify and resolve issues involving appointments, funding allocations, time entries, compensation changes, and other transactions affecting payroll accuracy and timeliness.
• Training, Documentation, and User Support
• Develop and maintain user guides, procedures, training materials, FAQs, and other documentation to support effective use of Workday.
• Provide individual and group training to departmental staff on system functionality, transactions, reporting, and troubleshooting.
• Communicate system updates, approved workarounds, and procedural changes to ensure consistent practices and effective system utilization.
• Support special projects and other related duties as assigned.

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of five years of HRIS or HR operations systems experience, including at least three years of hands-on Workday HCM functional support.
• Working knowledge of Workday HCM business processes, employee transactions, reporting, troubleshooting, and system testing.
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to identify issues and recommend practical solutions.
• Demonstrated customer service skills, responsiveness, and ability to collaborate effectively with functional teams and stakeholders.
• Proficiency in Microsoft Excel, reporting, documentation, and handling confidential employee information.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.

Preferred Qualifications

• Experience with Workday Recruiting, Compensation, Benefits, Absence, Time Tracking, Payroll-related processes, Case Management, or reporting.
• Experience with Workday system enhancements, user acceptance testing, data reconciliation, EIB processes, and business process improvements.
• Experience supporting HR operations in higher education, nonprofit organizations, or complex environments involving multiple appointments and grant-funded employees.

Pay Range

$110,000 - $130,000